Summary
Overview
Work History
Education
Skills
Education Certifications
Honors Recognitions
Timeline
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AURA TINOCO-ABBATE

Miami,USA

Summary

Motivated professional with strong organizational skills and a commitment to team development. Proven ability to enhance team performance through effective communication and collaboration. Demonstrated excellence in customer service, contributing to positive client relationships and satisfaction.

Overview

25
25
years of professional experience

Work History

Spanish Interpreter And Translator

Hanna Interpreting Services LLC
Spring Valley, CA
02.2025 - Current
  • Remote (VRI/OPI) interpretation services (Education, Pre-Court Hearing Conferences/Settlement Conferences and Administrative Court Hearings)
  • Consecutive, Simultaneous and Sight Interpretation (between English and Spanish).
  • Maintain the appropriate tone of voice, register, and observe cultural nuances.
  • Maintain professionalism and demonstrate excellent customer service skills.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

Spanish Interpreter

CONTACTLINK Solutions, LLC
Wilmington, USA
02.2024 - Current
  • Remote (OPI) interpretation services provided for the Social Security Administration
  • , Simultaneous and Sight Interpretation (between English and Spanish).
  • Maintain the appropriate tone of voice, register, and observe cultural nuances.
  • Maintain professionalism and demonstrate excellent customer service skills.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

Spanish Medical Interpreter

RIMA Interpreting & Logistics, LLC
Miami, USA
07.2023 - Current
  • In-Person/On-Site interpretation services
  • Consecutive, Simultaneous and Sight Interpretation (between English and Spanish).
  • Maintain the appropriate tone of voice, register, and observe cultural nuances.
  • Maintain professionalism and demonstrate excellent customer service skills.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

Freelance Makeup Artist

Smashbox Cosmetics
South Florida, USA
11.2018 - Current
  • Company Overview: Estée Lauder Companies
  • Travel to different stores in the South Florida region to represent the brand (Macy's, ULTA).
  • Provide a welcoming, inspirational, and personalized in-store experience which educates and delights our customers.
  • Ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
  • Makeup applications.
  • Meet daily sales goals.
  • Estée Lauder Companies

Freelance Makeup Artist

Self
South Florida, USA
02.2015 - Current
  • Mercedes Benz Miami Swim Week.
  • Miami Fashion Week.
  • Doral Magazine May/June 2016 Cover.
  • FIU Dancers & Cheerleaders Poster.
  • Photo Shoots with Celebrity Photographer Suzanne Delawar.
  • TV Show Appearance, Concerts, Fashion Shows, Music Videos.
  • Special Events and Photo Shoots for Private Clients (Engagement, Maternity, etc.).

Spanish Medical Interpreter

VOYCE Global
Sunrise, USA
09.2023 - 01.2025
  • Remote (VRI/OPI) interpretation services
  • Consecutive, Simultaneous and Sight Interpretation (between English and Spanish).
  • Maintain the appropriate tone of voice, register, and observe cultural nuances.
  • Maintain professionalism and demonstrate excellent customer service skills.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

Spanish Interpreter

Baystate Interpreters, Inc.
Gardner, USA
02.2022 - 11.2022
  • Consecutive, Simultaneous and Sight Interpretation (between English and Spanish).
  • Maintain the appropriate tone of voice, register, and observe cultural nuances.
  • Maintain professionalism and demonstrate excellent customer service skills.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.

Covid-19 Tester

Inspire Diagnostics
Port of Miami, USA
10.2021 - 04.2022
  • Follow all specified COVID-19 testing protocols and procedures.
  • Collect test specimens according to established procedures.
  • Input and verify all required client data.
  • Maintain clean & safe work area.
  • Wear all appropriate PPE.

College Recruiter I (Supervisor) / Int'l Program Specialist

Florida International University (FIU Online Recruitment)
Miami, USA
06.2019 - 12.2021
  • Provide daily direction to the team so that all communication methods are being worked and there is coverage (Inbound/Outbound, Chat).
  • Monitor Time Trade appointments to ensure that they are occurring as scheduled.
  • Monitor to ensure that all Queues are being worked by the team.
  • Monitor and review Missed Chats Report.
  • Address any issues or concerns from Enrollment Associates experienced during shift and follow up with Manager.
  • Create and Assign New Leads to the team.
  • Review Recruitment Tracker to identify programs to proactively target, create Seek Lists/Domino Lists and assign to the team as needed.
  • Review, Approve and Create team schedules in Humanity (shifts, tasks, and lunches).
  • Review and Approve Timesheets.
  • Review team productivity using Leads Team Dashboard to identify any trends.
  • Schedule 1-on-1 to conduct an audit on productivity. Provide coaching for the team and set goals to be completed by the next 1-on-1.
  • Collaborate with Manager on training ideas, refreshers, and gamifications to improve the team's overall productivity.
  • Educate International Leads on FIU Online Programs and Early College Credit Academy.
  • Assist the Manager with development, analysis, and implementation of daily duties within the contact center.
  • Communicate with international students, or their parents, through a variety of communication channels to cultivate and enhance enrollment interest through the point of initial inquiry to submission of application.
  • Respond to prospective student inquiries regarding program information, enrollment, registration, and escalates when needed.
  • Closely assist and oversee International Enrollment Associates in identifying and following outlined processes and duties.
  • Work with Enrollment Team & Enrollment and Recruitment Manager on analyzing all data metrics with the goal of meeting metrics and increasing lead to application conversions.
  • Collaborate with the Enrollment and Recruitment Manager and/or Directors to effectively lead and guide the team in routine core functions of student recruitment, including enhancing recruitment outreach, documenting student contacts, and setting future appointments.
  • Work alongside Enrollment & Recruitment Coordinators to manage prospective student lead-to-enrollment conversion.
  • Participate in recruiting events and promotional activities.
  • Responsible for suggesting methods to improve area operations, efficiency and service to both staff and prospective students.
  • Collaborate with the Office of International Students and Scholar Services to effectively offer any viable solutions to interested leads in line with FIU policies.

Instructor / Talent Scout (Inside Sales)

John Casablancas International Center & MTM Agency
Doral, USA
03.2019 - 03.2021
  • Instruct developing-talent (models and actors).
  • Impart classes to students between the ages of six and sixty five plus years of age (Skin Care/Nutrition and Makeup).
  • Assist with styling photo shoots.
  • Lead Artist - Miami Fashion Week 2019 Closing Show.
  • Recruit / Approve talent for the agency (present the agency's program to potential students/parents and close the sale).

Regional Makeup Artist

Trish McEvoy Ltd.
South Florida, USA
12.2017 - 03.2018
  • Travel to different stores in the South Florida region and support their respective retail teams.
  • Service makeup appointments booked by the different stores' counters.
  • Teach the clients makeup application techniques.
  • Provide great customer service to every client.
  • Impart product knowledge to the clients during their appointments in order to build the sale and help meet the counters' goals.
  • Recruiting.

Bobbi Brown Beauty Advisor/Sales Associate

Bloomingdale's / Macy's
Miami, USA
07.2017 - 12.2017
  • Apply makeup to demonstrate products.
  • Create designer looks for customers.
  • Assist customers in selecting products.
  • Make product recommendations and sell merchandise.
  • Maintain counter (organize products on shelves, arranging displays, create effective merchandise lay-outs).

Clinique Associate Consultant (Freelancer)

Estée Lauder Companies
South Florida, USA
08.2015 - 07.2017
  • Travel to different stores in the South Florida region and support their respective retail teams.
  • Provide great customer service to every client.
  • Help the counters meet their goals by building the sale during consultations.
  • Service the counters booked appointments.
  • Makeup applications.
  • Recruiting.

Export and Domestic Account Manager

Maxiforce Diesel Engine Parts
Miami, USA
11.2004 - 02.2015
  • Manage daily operations of the customer service department.
  • Train staff.
  • Intensive telephone, e-mail, fax, and personal interaction with customers, vendors and freight forwarders.
  • Set up customers' accounts.
  • Process sales and purchase orders.
  • Coordinate with warehouse team to ensure timely order fulfillment.
  • Search and look up correct part numbers for clients, based on the engine information (ie: serial number).
  • Process invoices.
  • Handle domestic and export accounts (worldwide).
  • Arrange pick-ups for export and domestic orders.
  • Responsible for shipping/export documentation.

Operations Manager Assistant

Service Freight International
Miami, USA
04.2004 - 10.2004
  • Answer phone calls.
  • Responsible for SED process.
  • Book and process air and ocean shipments to Brazil.
  • Arrange pick-ups.
  • Maintain files.
  • Fax Air Waybills to the corresponding parties.
  • Enter and organize all information into the new system software.

Accounts Receivables/Credit Manager Assistant

SND Electronics Latin America Headquarters
Miami, USA
08.2002 - 04.2004
  • Set up customers' accounts.
  • Reconcile accounts daily.
  • Responsible for daily deposits.
  • Manage and maintain credit references.
  • Collections for international accounts.
  • File, maintain customers' credit files.

Customer Service Representative

SND Electronics Latin America Headquarters
Miami, USA
08.2000 - 08.2002
  • Process all orders (print, process payment and invoice).
  • File, maintain customers' files.
  • Intensive telephone, e-mail, fax, and personal interaction with customers (domestic and international), and freight forwarders.
  • Cover the receptionist when absent.
  • Responsible for the company's international branches' orders (Brazil, Dominican Republic, El Salvador).

Education

60-Hour Medical Interpreter Course Certification -

VOYCE University
Online
01.2024

Interpreter Training Certification - The Individualized Education Plan Module

InterpreterTraining.com
Massachusetts, USA
01.2022

BA - Interdisciplinary Studies, Management and International Business

Florida International University
Miami, Florida, USA
04-2021

Makeup Artistry Certificate - Power Professional Master Makeup Training, Professional Multi-Media Makeup Artist

Academy of Glam
Cooper City, Florida, USA
01.2014

Associate of Arts - Business Administration

Florida National University
Hialeah, Florida, USA
01.2005

Some College (No Degree) - Study Abroad Program (International Business)

Florida International University
London And Paris

Skills

  • Verbal and written communication
  • Problem solving
  • Coaching and mentoring
  • Influencing
  • Staff development
  • Training and supervision
  • Time management
  • Attention to detail

Education Certifications

  • 2024, 60-Hour Medical Interpreter Course Certification, VOYCE University
  • 2022, Interpreter Training Certification, InterpreterTraining.com (State of Massachusetts), Concentration: The Individualized Education Plan Module
  • 2021, BA, Interdisciplinary Studies, Florida International University, Miami, FL, USA, Concentration: Management and International Business
  • 2014, Makeup Artistry Certificate, Academy of Glam, Cooper City, FL, USA, Power Professional Master Makeup Training - Professional Multi-Media Makeup Artist
  • 2010, International Business Certificate, Florida International University, Study Abroad Program (London & Paris)
  • 2005, Associate of Arts, Business Administration, Florida National University, Hialeah, FL, USA

Honors Recognitions

  • Florida National University, Cum Laude
  • Thumbtack.com, Best of 2015 & 2016 Awards (Makeup Artistry Category - Miami)

Timeline

Spanish Interpreter And Translator

Hanna Interpreting Services LLC
02.2025 - Current

Spanish Interpreter

CONTACTLINK Solutions, LLC
02.2024 - Current

Spanish Medical Interpreter

VOYCE Global
09.2023 - 01.2025

Spanish Medical Interpreter

RIMA Interpreting & Logistics, LLC
07.2023 - Current

Spanish Interpreter

Baystate Interpreters, Inc.
02.2022 - 11.2022

Covid-19 Tester

Inspire Diagnostics
10.2021 - 04.2022

College Recruiter I (Supervisor) / Int'l Program Specialist

Florida International University (FIU Online Recruitment)
06.2019 - 12.2021

Instructor / Talent Scout (Inside Sales)

John Casablancas International Center & MTM Agency
03.2019 - 03.2021

Freelance Makeup Artist

Smashbox Cosmetics
11.2018 - Current

Regional Makeup Artist

Trish McEvoy Ltd.
12.2017 - 03.2018

Bobbi Brown Beauty Advisor/Sales Associate

Bloomingdale's / Macy's
07.2017 - 12.2017

Clinique Associate Consultant (Freelancer)

Estée Lauder Companies
08.2015 - 07.2017

Freelance Makeup Artist

Self
02.2015 - Current

Export and Domestic Account Manager

Maxiforce Diesel Engine Parts
11.2004 - 02.2015

Operations Manager Assistant

Service Freight International
04.2004 - 10.2004

Accounts Receivables/Credit Manager Assistant

SND Electronics Latin America Headquarters
08.2002 - 04.2004

Customer Service Representative

SND Electronics Latin America Headquarters
08.2000 - 08.2002

60-Hour Medical Interpreter Course Certification -

VOYCE University

Interpreter Training Certification - The Individualized Education Plan Module

InterpreterTraining.com

BA - Interdisciplinary Studies, Management and International Business

Florida International University

Makeup Artistry Certificate - Power Professional Master Makeup Training, Professional Multi-Media Makeup Artist

Academy of Glam

Associate of Arts - Business Administration

Florida National University

Some College (No Degree) - Study Abroad Program (International Business)

Florida International University

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