AURELA LATIFAJ
Atlanta,GA
Summary
Dedicated Pharmacy Technician with proven expertise at Kroger in optimizing workflow and enhancing customer service. Skilled in pharmacology and problem-solving, I effectively managed inventory and ensured compliance with safety protocols. Recognized for boosting customer loyalty through knowledgeable assistance and resolving inquiries with professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
Atlanta, GA
10.2021 - 09.2025
- Maintained cleanliness and organization in pharmacy work areas to ensure safety compliance.
- Gained familiarity with prescription management software for efficient processing of medication orders.
- Supported inventory management by tracking stock levels and restocking as needed.
- Provided customer service by answering inquiries regarding medication usage and availability.
- Learned proper handling techniques for hazardous materials in accordance with safety protocols.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Participated in training sessions to understand pharmacy regulations and best practices for patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Managed opening and closing duties for pharmacy.
- Assisted pharmacists in preparing and dispensing medications accurately.
Education
Georgia State University
Atlanta, GAHigh School Diploma -
Shiloh High School
Snellville, GA2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy ethics
- OTC recommendations
- Pharmacology
- Resolving customer issues
- Customer service
Certification
- Registered Pharmacy Technician
Languages
Albanian
Native or Bilingual
German
Limited Working
Timeline
Pharmacy Technician
Kroger
10.2021 - 09.2025
Georgia State University
High School Diploma -
Shiloh High School