Aurelie Diane Fotso
Fairfax,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon Prime Products
Arlington
01.2019 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Receptionist
Homesite Home Funding
Fairfax, VA
05.2016 - 12.2019
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Transcribed tapes and notes from meetings into prescribed formats.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled appointments for clients, customers, and other visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Used company badging system to create badges for new employees and visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Associate of Arts - Computer And Information Systems
Stratford University
Tysons Corner, VA06-2012
Skills
- Complaint resolution
- Account updating
- Scheduling
- Punctuality and reliability
- Email management
- Training development aptitude
- Problem-solving
- Conflict mediation
- Filing
- Cultural awareness
- Positive and professional
- Typing proficiency
- Critical thinking
Timeline
Customer Service Representative
Amazon Prime Products
01.2019 - Current
Receptionist
Homesite Home Funding
05.2016 - 12.2019
Associate of Arts - Computer And Information Systems
Stratford University