Aurelio (Leo) Santana
District Manager / Enginnering
Anaheim,CA
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
12
12
years of professional experience
Work History
District Manager
Sandstrand Services
San Diego, CA
06.2019 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular properties visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for day porters and janitors on how to maximize productivity.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Utility Engineer
Able Engineering Services
San Diego, CA
05.2012 - 06.2018
- Developed and implemented preventive maintenance plans for utility systems.
- Analyzed operational performance data to identify trends in system efficiency.
- Provided technical support to operations personnel on the use of utility equipment.
- Monitored construction activities at project sites to ensure compliance with engineering drawings and specifications.
- Investigated customer complaints concerning utilities services provided by the company.
- Participated in meetings with other departments such as Operations and Maintenance concerning utilities issues.
- Wrote daily detailed reports logging work progress for quality assurance purposes.
- Improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Attended meetings and site locations to gather data for project work.
- Maintained project materials and utilized blueprints, schematics and specifications.
- Conducted onsite inspections and prepared takeoffs for engineering project costing.
Education
High School Diploma -
Salinas High School
Salinas, CA08-1990
Skills
- Consulting
- Operations Oversight
- Project Management
- Workforce Development
- Strategic Planning
- Projections Development
- Leadership Development
Timeline
District Manager
Sandstrand Services
06.2019 - Current
Utility Engineer
Able Engineering Services
05.2012 - 06.2018
High School Diploma -
Salinas High School
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