Aurelis Santiago
Ocean Springs
Summary
Dynamic Store Manager with a proven track record at Badcock Home Furniture, excelling in operations management and relationship building. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, resulting in significant sales growth. Skilled in inventory tracking and compliance, fostering a high-performing team dedicated to excellence.
Overview
15
15
years of professional experience
Work History
Store Manager
Badcock Home Furniture
Pascagoula
01.2017 - Current
- Managed inventory control and cash management, ensuring efficient store opening and closing procedures.
- Oversaw inventory control and cash management, including store opening and closing procedures.
- Addressed customer complaints promptly to resolve issues and strengthen client relationships.
- Trained sales associates on product knowledge and selling techniques, enhancing customer satisfaction ratings.
- Conducted regular performance reviews, providing constructive feedback for employee development.
- Implemented innovative visual merchandising displays to maximize sales and attract customer attention.
- Trained and mentored new staff during onboarding, ensuring readiness for roles from day one.
- Reviewed store procedures regularly to ensure compliance with regulations.
Store Manager
Burger King, Caribbean Restaurants
Puerto rico
05.2011 - 05.2016
- Managed daily store operations while upholding customer service standards.
- Oversaw inventory management to ensure product availability.
- Monitored sales trends, identifying actionable improvement opportunities.
- Trained and supervised staff, enhancing overall team effectiveness.
- Developed and executed staff schedules for optimal coverage.
- Updated and maintained store signage and displays for enhanced visibility.
- Prepared monthly reports on sales figures, expenses, and profits for strategic analysis.
Education
Bachelor of Science - Civil Engineering
Polytechnic University of Puerto Rico
San Juan, PRAssociate of Applied Science - Architectural Drafting Technology
University of Puerto Rico
Ponce, PRSkills
- Inventory management
- Inventory Tracking and Management
- Operations Management
- Process optimization
- Cash handling
- Policies and Procedures
- Visual merchandising
- Staff development
- Relationship management
Languages
- Spanish
- English
Timeline
Store Manager
Badcock Home Furniture
01.2017 - Current
Store Manager
Burger King, Caribbean Restaurants
05.2011 - 05.2016
Bachelor of Science - Civil Engineering
Polytechnic University of Puerto Rico
Associate of Applied Science - Architectural Drafting Technology
University of Puerto Rico