Aurella Gbohou
Chandler,AZ
Summary
Dynamic Guest Experience Specialist with a proven track record at Bob's Discount Furniture, excelling in customer engagement and complaint handling. Enhanced guest satisfaction through personalized solutions and streamlined processes, fostering repeat business. Strong interpersonal skills and detail-oriented approach contributed to a competitive edge in market positioning.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
Bob's Discount Furniture
03.2025 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- . Monitored industry trends and competitor offerings to maintain a competitive edge in market positioning.
- . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
Sales Associate
Dillard's
06.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Brand Ambassador
Sarci Ivory Coast
03.2018 - 04.2020
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Education
Law
University Felix Houphouet Boigny
Abidjan, Ivory Coast03-2020
Skills
- Customer engagement
- Inventory control
- Sales
- Team player
- Complaint handling
- Feedback collection
- Strong interpersonal skills
- Detail-oriented
- Inventory monitoring
- Multilingual communication
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Guest Experience Specialist
Bob's Discount Furniture
03.2025 - Current
Sales Associate
Dillard's
06.2021 - 01.2022
Brand Ambassador
Sarci Ivory Coast
03.2018 - 04.2020
Law
University Felix Houphouet Boigny
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