Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aureyanna Johnson

Phenix City

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Marriott
Columbus
06.2024 - Current
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained a clean and organized reception area to uphold company image.
  • Assisted guests with needs via phone call involving billing.
  • Spoke with third party websites such as Expedia, Booking.com, Priceline, and Marriott Global in order to ensure guest requests were met.
  • Issued advanced deposits
  • Assisted guests in house with any needs they may have.
  • Checked guests in and out of hotel.
  • Took messages for sales departments and HR and arranged meetings for follow ups.
  • Provided administrative support including photocopying, faxing, and filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Coordinated maintenance requests for office equipment and facilities.

Education

Bachelor of Science - Education

Columbus Technical College
Columbus, GA
05-2027

Skills

  • Communication skills
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Time management
  • Meeting scheduling
  • Issue handling
  • Scheduling
  • Attention to detail
  • Phone etiquette
  • Technical support

References

References available upon request.

Timeline

Front Desk Receptionist

Marriott
06.2024 - Current

Bachelor of Science - Education

Columbus Technical College
Aureyanna Johnson