Auria Broughton
Sunnyvale,CA
Summary
I am reliable ready to experience and learn something new in any effective work environment. Able to adapt to change, works well with others from past work experience. Very friendly with strong understanding of hospitality and great flexibility. Dedicated to delivering positive customer service through genuine hospitality. Team-oriented & Self-motivated with strong time management skills.
Overview
5
5
years of professional experience
Work History
Seasonal Games Associate
Great America
Santa Clara, CA
05.2024 - 08.2024
- Maintained a clean work area.
- Helped guest with park directions and in explaining how games worked, and how to earn prizes.
- Always kept a friendly and positive attitude.
- Followed company policies regarding customer service standards.
- Set up gaming equipment according to managements instructions.
- Assisted customers in selecting appropriate games for their age and skill level.
Waitress/Server
The Roasted Crab
Santa Clara, CA
04.2022 - 11.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping, mopping floors and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods best I knew how.
Seasonal Retail Associate
Tjmaxx & Home Goods
Santa Clara, CA
12.2022 - 01.2023
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Seasonal Position worked during the busy holidays.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged attractive displays of merchandise based on current sales promotions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise.
- unboxed brand new merchandise & prepared it to go out on the racks.
Retail/Stocker Associate
Walgreens
San Jose, CA
11.2019 - 02.2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06.2020
Skills
- Customer Service
- Menu Memorization
- Effective Customer Upselling
- Table Bussing
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Warm and Friendly
- Order Accuracy and Delivery
- Team Player
- Dining Room Cleaning and Upkeep
- Attention to Detail
- Teamwork and Collaboration
- Cash Register Operations
- Problem-Solving
- Communication skills
- Flexible Schedule/hours
- Product Recommendations
- Returns and Exchanges
- Retail Sales
Timeline
Seasonal Games Associate
Great America
05.2024 - 08.2024
Seasonal Retail Associate
Tjmaxx & Home Goods
12.2022 - 01.2023
Waitress/Server
The Roasted Crab
04.2022 - 11.2023
Retail/Stocker Associate
Walgreens
11.2019 - 02.2020
High School Diploma -
Santa Teresa High School