Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aurica Boanca

Sioux Falls,SD

Summary

Self-motivated Customer Service Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

27
27
years of professional experience

Work History

Coordinator

TJ Maxx
Sioux Falls, SD
08.2005 - 04.2022
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed weekly payroll for 50 employees.
  • Cash office duties

Associate

Pilavakis
Nicosia, Cyprus
11.1997 - 12.2003
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.

Associate

Petrodava
Piatra Neamt, Romania
07.1992 - 06.1996
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

High School Diploma -

Stefan Cel Mare High School
Romania
06.1992

Skills

Team leadership

Cash office procedures

Management

  • Coaching and Mentoring
  • Team Management and Supervision
  • Staff Development and Training
  • Decision Making
  • Multitasking and Prioritization

Languages

Romanian
Native or Bilingual
Greek
English

Timeline

Coordinator

TJ Maxx
08.2005 - 04.2022

Associate

Pilavakis
11.1997 - 12.2003

Associate

Petrodava
07.1992 - 06.1996

High School Diploma -

Stefan Cel Mare High School

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Aurica Boanca