Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Auriel Andrews

Orlando,FL

Summary

Highly motivated and results-driven professional with extensive experience in medical assisting, retail sales management, and customer service. Demonstrates strong decision-making, organizational, and communication skills with a proven ability to meet and exceed performance goals. Skilled in managing high-pressure environments, adapting to new challenges, and maintaining a high standard of professionalism and integrity. Adept at delivering exceptional customer experiences, optimizing workflow efficiency, and contributing to overall team and organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Loyalist Specialist

Kobie Marketing Inc.
04.2024 - 11.2025
  • Managed customer concerns through proficient communication and problem-solving methods.
  • Handled customer grievances empathetically, boosting repeat business.
  • Elevated customer experience by swiftly handling inquiries.

Medical Assistant

Foot and Ankle Specialist of Orlando
01.2023 - 04.2024
  • Maintained cleanliness and organization of examination rooms.
  • Assist physician with patient care by taking, patient histories and preparing patients for examinations
  • Implemented measures to uphold HIPAA guidelines in handling confidential patient information.

Lead Manager

Party City
10.2016 - 01.2023
  • Developed and implemented training programs for team members to enhance service quality.
  • Oversaw daily operations to ensure optimal store performance and customer satisfaction.
  • Led cross-functional teams in executing marketing initiatives aligned with company goals.

Education

Associate of Arts -

Valencia College
Orlando, FL

Medical Assistant Diploma -

Florida Technical College
Orlando, FL

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Direct patient care

Certification

Certified Medical Assistant

Timeline

Loyalist Specialist

Kobie Marketing Inc.
04.2024 - 11.2025

Medical Assistant

Foot and Ankle Specialist of Orlando
01.2023 - 04.2024

Lead Manager

Party City
10.2016 - 01.2023

Associate of Arts -

Valencia College

Medical Assistant Diploma -

Florida Technical College