Summary
Overview
Work History
Education
Skills
Timeline

Aurimid Saez

Lakeland,FL

Summary

Experienced in auto claims adjustment with a strong background in customer service, investigation, and policy review. Keen eye for detail to efficiently manage the claims process, gather evidence, and make accurate liability decisions. Fluency in English and Spanish for clear communication and meticulous documentation.

Overview

20
20
years of professional experience

Work History

Bilingual Auto Claims Adjuster Specialist

Geico
09.2022 - Current
  • Manage daily diary and professional call handling, ensuring timely first contact and inquiries.
  • Assess accident details, gather evidence, interview all involved parties for accurate liability decisions.
  • Investigate auto policies to determine coverage and deductibles,
  • Schedule inspections appointments and rentals as needed.
  • Maintain accurate records, update status notes and document all contact per best practices.
  • Guaranteed timely completion of attorney letters to comply with state deadlines.
  • Escalated claims according to injury impact and overall losses.
  • Keep all parties informed of file status, providing clear communication and support throughout the claim process.

Customer Service Dispatcher

Thyssenkrupp Elevator
07.2017 - 08.2022
  • Managed high-volume customer support calls, efficiently addressing inquiries and routing service tickets.
  • Provided details and prompt responses to customer requests, ensuring high satisfaction rates.
  • Review and rerouted service tickets to technicians, optimizing daily operations.
  • Handle multiple programs simultaneously in a multi-screen environment, boosting productivity.
  • Process incoming emails from customers and branches, maintaining clear communication channels.

Dispatcher Clerk

SE Independent Delivery Services, Inc.
10.2015 - 07.2017
  • Organized and reviewed delivery routes, ensuring timely and accurate deliveries.
  • Maintained communication with drivers and customers, enhancing service reliability.
  • Assisted drivers with customers issues, documenting interactions for quality control.
  • Followed up with customers post-delivery to confirm satisfaction and update records.

Education

6-20 All-Lines Adjuster License - undefined

American Insurance
Licensed in FL, CT, DE, NH, RI, VT and TX

Skills

  • Claims handling
  • Policy interpretation
  • Claims investigation
  • Insurance regulations knowledge
  • Fraud detection
  • Insurance regulations
  • Claims investigations

Timeline

Bilingual Auto Claims Adjuster Specialist - Geico
09.2022 - Current
Customer Service Dispatcher - Thyssenkrupp Elevator
07.2017 - 08.2022
Dispatcher Clerk - SE Independent Delivery Services, Inc.
10.2015 - 07.2017
American Insurance - 6-20 All-Lines Adjuster License,

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Aurimid Saez