Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Aurora Angles

Oak View Group - Berger Foundation Iceplex Acrisure Arena
INDIO,CA
1
Certification
4
years of professional experience

Friendly and dependable customer service professional with experience in fast-paced food service, guest relations, and recreational environments. Skilled at providing positive customer experiences, communicating effectively, working as part of a team, and staying organized in busy environments. Quick to learn new procedures and committed to maintaining a clean, welcoming, and efficient workplace.

Work History

Welcome Center Staff Member

9 Months
Oak View Group - Berger Foundation Iceplex Acrisure Arena | 12.2025 - Current
  • Provide friendly and professional customer service to guests while assisting with questions, directions, and general facility information.
  • Monitor the ice rink to maintain a safe environment, enforce safety guidelines, and respond appropriately to incidents or concerns.
  • Communicate comfortably with a wide range of guests, creating a welcoming and positive experience.
  • Assist guests at the welcome center and help resolve questions or concerns in a calm and helpful manner.
  • Support food and beverage operations at the facility's food bar, including preparing and serving items and assisting customers with orders.
  • Maintain a clean, organized, and welcoming environment across guest areas and food service areas.
  • Work effectively with coworkers to keep daily operations running smoothly in a busy, public-facing environment.

Employee

9 Months
Dairy Queen | 03.2025 - 12.2025
  • Provided friendly and efficient customer service in a fast-paced food service environment.
  • Prepared and served food and beverages while maintaining quality and cleanliness standards.
  • Operated POS systems and handled customer transactions accurately.
  • Worked collaboratively with team members to maintain efficient service during busy periods.
  • Maintained a clean, organized, and welcoming work environment.
  • Adapted quickly to changing customer needs and high-volume periods.
  • Followed workplace procedures and food safety and sanitation practices.

Producer's Assistant

6 Months
Summerland Creative | 01.2023 - 07.2023
  • Assisted with on-set operations, ensuring the production ran smoothly and efficiently
  • Coordinated delivery of snacks and refreshments to actors and crew, ensuring sustained energy throughout the shoot
  • Organized set to ensure equipment and materials were readily accessible for each scene
  • Supported the production team by performing various tasks, showing flexibility and attention to detail
  • Delivered snacks and refreshments to actors and crew members, maintaining energy levels throughout the shoot
  • Producer's Assistant - Resort Commercials
  • January 2023 - July 2023

Education

Bachelor of Arts - Psychology

California State University, San Bernardino | San Bernardino, CA | 05-2028

California State University, San Bernardino (CSUSB)
Bachelor of Arts in Psychology | Expected May 2028
Demonstrating strong academic performance and continued growth following completion of the IGETC certification at College of the Desert.

High School Diploma

Palm Springs High School | Palm Springs | 05-2025

Honor Roll Student | GPA: 3.92
Completed 12 college-level courses during high school, including English I & II and Government.
Demonstrated academic excellence, time management, and dedication through advanced coursework and choir participation.

Skills

- Customer Service
- Food & Beverage Service
- Cash Handling & POS Systems
- Guest Relations
- Teamwork & Collaboration
- Communication
- Fast-Paced Environment
- Multitasking
- Time Management
- Problem Solving
- Cleanliness & Organization
- Attention to Detail
- Food Safety Awareness
- Adaptability & Quick Learning
- Conflict Resolution
- Reliable & Responsible

Certification

Intersegmental General Education Transfer Curriculum (IGETC)Completed Coursework Certification
College of the Desert | Completed May 2025

Timeline

Welcome Center Staff Member

Oak View Group - Berger Foundation Iceplex Acrisure Arena
12.2025 - CurrentRead More

Employee

Dairy Queen
03.2025 - 12.2025Read More

Producer's Assistant

Summerland Creative
01.2023 - 07.2023Read More

California State University, San Bernardino

Bachelor of Arts from Psychology
Read More

Palm Springs High School

High School Diploma
Read More
Aurora Angles