Aurora Barth
River Forest,IL
Summary
The WID Desk Agent serves as the welcoming presence at the university, adeptly assisting guests and students in various capacities. This multifaceted role involves providing directions, troubleshooting technology issues, and managing student equipment rentals. Responsible for monitoring security and maintaining a clean environment, the WID Desk Agent contributes significantly to the overall campus atmosphere. Their commitment to excellent customer service and organizational efficiency ensures a positive experience for all, making them an integral part of the university community. Joining the team means becoming a crucial contributor to fostering a welcoming and efficient campus environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
WID Desk Agent
Dominican University
11.2023 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Manage about 10-30 calls per shift.
Assistant Manager
Bella's Bouncies Skate On Grand
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Answers and manages about 30-50 calls and questions per shift.
Education
Bachelor of Arts - Psychology
Dominican University
River Forest, IL05.2027
High School Diploma -
Grant Community High School
Fox Lake05.2023
Skills
- Cash Handling
- Returns Processing
- Customer Service
- Cash Register Operation
- Operations Management
- Product and Service Knowledge
- Orientation and Training
- Policy enforcement
Certification
Food Handlers Certificate
Software
Microsoft
Timeline
WID Desk Agent
Dominican University
11.2023 - Current
Assistant Manager
Bella's Bouncies Skate On Grand
01.2023 - 08.2023
Bachelor of Arts - Psychology
Dominican University
High School Diploma -
Grant Community High School