Aurora Copeland
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Server
Uncle Sam’s
Phoenix, Arizona
06.2024 - 10.2025
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
Sales Associate
Spencer's Gifts
Phoenix, AZ
11.2023 - 12.2024
- Demonstrated product features, capabilities, and benefits to secure sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Action Industries
Corona, CA
12.2022 - 08.2023
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Staged final products for shipment.
- Organized storage areas to maximize movement and minimize labor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Volunteer
Active Church
Yucaipa, California
06.2023 - 06.2023
- Assisted children in group learning activities.
- Helped monitor young children in multiple classrooms.
- Assisted with organizing volunteer schedules and assignments.
Hostess
Heroes Brewery
Riverside, CA
10.2022 - 01.2023
- Greeted incoming guests to escort them to assigned dining areas and present menus.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability, and customer comments.
Sandwich Artist
SUBWAY®Restaurants
Calimesa, CA
08.2020 - 08.2022
- Completed opening, closing, and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Prepared sandwiches using an assortment of meats, veggies, and other ingredients to meet customer specifications.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
Education
Grand Canyon University
Phoenix, AZSkills
- Time Management
- Verbal and Written Communication
- Organization Skills
- Office Management
- Positive and Professional
- Strategic Planning
- Problem-Solving
- Food Service Standards
- Customer Service
Timeline
Server
Uncle Sam’s
06.2024 - 10.2025
Sales Associate
Spencer's Gifts
11.2023 - 12.2024
Volunteer
Active Church
06.2023 - 06.2023
Receptionist
Action Industries
12.2022 - 08.2023
Hostess
Heroes Brewery
10.2022 - 01.2023
Sandwich Artist
SUBWAY®Restaurants
08.2020 - 08.2022
Grand Canyon University