Aurora Dollerson
Birmingham,AL
Summary
Result-oriented customer service professional with prodigious interpersonal and team building skills; over six years of customer service experience with a strong focus on problem solving and customer satisfaction. Seeking a challenging role that will allow me to utilize my skills and contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Priority Banking Representative
Regions Bank
11.2024 - 08.2026
- Consistently use a strong knowledge of banking procedures and services to effectively educate customers about products and benefits.
- Provide a comprehensive banking experience for priority customers to help them grow, protect and manage their finances.
- Prioritize understanding the customers' needs to make account and investment recommendations based on their goals.
Credit Card Escalations Representative
Wells Fargo
12.2021 - 10.2024
- Work directly with credit card representatives to discern necessary information needed to provide an amazing banking experience for both current and potential customers.
- De-Escalate calls by providing the best options available for each customer based on their situation and needs.
- Assist customers with thoroughly understanding bills, charges and any other everyday or future credit card need.
Express Claims Representative
AllState
01.2020 - 12.2021
- Efficiently adjust and file a high volume of auto/home claims while ensuring accurate and appropriate resolutions.
- Utilize claims processing systems to manage payments and schedule inspections as needed while maintaining detailed records of all communications with customers, claimants and internal departments.
- Manage multiple phone lines and facilitate over 60+ calls a day with current and potential Allstate customers.
Skills
- Data Entry
- CRM Proficiency
- Escalation Management
- Complaint Resolution
- Effective and Strategic Communication
- Financial Acumen
- Analytical Problem Solving
- Time Management
- Regulatory Compliance
- Actively Listening
- Risk Assessment
Timeline
Priority Banking Representative
Regions Bank
11.2024 - 08.2026
Credit Card Escalations Representative
Wells Fargo
12.2021 - 10.2024
Express Claims Representative
AllState
01.2020 - 12.2021