Experienced worker who maintained two jobs during the high school school year for almost 3 years and one during the summer. Great knowledge of customer service skills and communication. Good time management and multitasking. Hardworking and passionate job seeker with strong team working and organizational skills
Hi, I’m
Aurora Dzurko
Bowling Green,OH
Summary
Overview
2
years of professional experience
Work History
Dairy Queen Orange JuliusChesterland, OH
Crew Member Trainer
05.2021 - Current
Job overview
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Greeted customers at the front and drive-thru window with a smile and positive attitude
Rise N Dine RestaurantChesterland, OH
Hostess/Table Busser
05.2022 - 08.2023
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
Alpine Valley Ski ResortChesterland, OH
Ski Rental Technician
12.2021 - 03.2023
Job overview
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Implemented stock control systems for monitoring and requisitioning supplies.
Education
West Geauga High SchoolChesterland, OH
High School Diploma
05.2023 - 05.2023
University Overview
- Honor Roll {All 4 years of High School)
- Chagrin Valley Women's Club Scholarship Recipient
- 3.8 GPA
- Extracurricular Activities: JV and Varsity Cheerleading for Football
- Environment Club Member
- Interact Club Member
- Key Club Member
- Magna cum laude graduate
- Completed AP course in Statistics
- Completed AP course in Government
- Completed AP course in Psychology
- Awarded an English Excellence Award
Skills
Sanitation and cleaning
Timeline
West Geauga High School
High School Diploma
05.2023 - 05.2023
Hostess/Table Busser
Rise N Dine Restaurant
05.2022 - 08.2023
Ski Rental Technician
Alpine Valley Ski Resort
12.2021 - 03.2023
Crew Member Trainer
Dairy Queen Orange Julius
05.2021 - Current