Jada Brunet
Ambridge,Pennsylvania
Summary
Positive, reliable, and efficient in daily tasks and teamwork. Understanding of training procedures and customer service, with skills in communication and problem-solving. Dedicated to fostering productive and welcoming environment for both new hires and customers.
Overview
2
2
years of professional experience
Work History
Crew Member Trainer
Heartland Restaurant Group
Aliquippa, PA
04.2024 - Current
- Trained new crew members on operational procedures and customer service techniques.
- Assisted in maintaining high standards of food safety and sanitation practices.
- Provided ongoing feedback to team members, fostering skill development and teamwork.
- Prepared meals, pastries, and drinks while maintaining cleanliness and an organized environment
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and digital payments accurately and securely.
- Collaborated with team members to improve customer service experiences.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Provided training support to new cashiers on operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Prepared high-quality coffee beverages according to customer preferences and standard recipes.
- Operated espresso machines, grinders, and brewing equipment efficiently and safely.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Implemented suggestions for improving beverage presentation, enhancing overall customer experience.
- Operated ovens and ingredients efficiently, maintaining consistent temperature control.
- Implemented sanitation practices to uphold health regulations in baking area.
- Trained new staff on baking techniques and operational procedures effectively.
Education
Bachelor of Arts - Political Science
Chatham University
Pittsburgh, PA05-2029
High School Diploma -
Lincoln Park Performing Arts Charter School
Midland, PA05-2024
Skills
- Task delegation
- Employee engagement
- Cash handling
- Food safety understanding
- Product knowledge
- Conflict resolution techniques
- Staff education and training
- Processing payments
- Cleaning and sanitation
- Equipment maintenance
- Employee training
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Kitchen sanitation
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Elementary
German
Elementary
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- Fundraising Events
- Youth Development Programs
- Community Cleanup
- Homelessness Outreach
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- Acting and Theater
- Creative Writing
- Gardening
- Hiking
- I like working with my hands and fixing things
- Historical Exploration
- Mindfulness Practices
- Yoga
- Avid Reader
- I enjoy helping others and giving back to the community
Timeline
Crew Member Trainer
Heartland Restaurant Group
04.2024 - Current
Bachelor of Arts - Political Science
Chatham University
High School Diploma -
Lincoln Park Performing Arts Charter School