Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Gutierrez

Fresno

Summary

Crew Trainer with strong background in team development and operational efficiency. Skilled in training, mentoring, and motivating team members to achieve optimal performance. Known for adaptability, effective communication, and results-driven approach. Strong focus on fostering collaboration and ensuring consistent, high-quality service. Skilled in multitasking and problem-solving, consistently improving team performance and operational efficiency during peak hours.

Overview

4
4
years of professional experience

Work History

Crew Member Trainer

Raising Cane's Restaurants
10.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Provided coaching and mentoring to employees.
  • Spearheaded initiatives aimed at improving overall customer experience during peak hours or high-volume periods.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Restaurant Hostess

Eureka! Burger
10.2023 - 05.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Provided patrons with estimated waiting times during peak service hours.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Bachelor of Science - Nursing Practice

California State University, Fresno
Fresno, CA

Associate of Science - Nursing

Fresno City College
Fresno, CA
12-2007

High School Diploma -

Roosevelt High School
Fresno, CA
06-2000

Skills

  • Work prioritization
  • Task delegation
  • POS systems
  • Food safety
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Active listening
  • Decision-making
  • Task prioritization
  • Delegating work
  • Policies and procedures
  • Critical thinking
  • Attention to detail

Timeline

Restaurant Hostess

Eureka! Burger
10.2023 - 05.2024

Crew Member Trainer

Raising Cane's Restaurants
10.2021 - Current

Bachelor of Science - Nursing Practice

California State University, Fresno

Associate of Science - Nursing

Fresno City College

High School Diploma -

Roosevelt High School

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Vanessa Gutierrez