Aurora Ferraro
Summary
Compassionate Patient Care Assistant with extensive experience at St
Luke's University Healthcare Network, skilled in vital signs
documentation, patient repositioning, patient advocacy, and phlebotomy.
Proven ability to enhance patient comfort and safety through effective
teamwork and emotional support, while adhering to safety protocols and
infection prevention measures. Dedicated to achieving optimal patient
outcomes while also providing patients with comfort through words and
actions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Burger King
Blakeslee, PA
07.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Patient Care Assistant
St Luke’s University Healthcare Network
100 St Luke’s Lane, Stroudsburg, PA, 18360
01.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Pocono Mountain West Highschool
Pocono Summit, PA06.2022
Skills
- Medical terminology
- Phlebotomy
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Blood glucose testing
- Catheter care
- Basic life support
- Safety protocols
- Feeding assistance
- Organizational skills
- Specimen collection
- Room preparation
- ADL support
- Mobility assistance
- Strategic planning
- End-of-life care
- Infection control
- Health assessments
- Multitasking
- CPR certification
- Adaptable
- High level of autonomy
- Clinical training
- Infection control standards
- Patient observation
- Hospice and palliative care
- Information protection
- Medical equipment operation
- Patient advocacy
- Patient assistance
- Basic nursing care
Certification
- CPR: expiration 12/31/2025
- BLS: expiration 8/31/2027
Timeline
Patient Care Assistant
St Luke’s University Healthcare Network
01.2024 - Current
Crew Member
Burger King
07.2022 - 01.2023
Pocono Mountain West Highschool