Aurora Glisson
New Bern,NC
Summary
High-energy sales representative that is zealous to continuously make adjustments and improvements to benefit company. Multi-Talented Sales Associate equipped to handle any matter or any complications at hand. Successful history with building rapports and client retention. Possesses strong listening skills, time management, expeditious learner and possesses admirable communication skills. Retains Interpersonal skills that can always be honed. Negotiation and Persuasion skills at the ready and effective sales tactics to work around shifty or unsure clientele. Highly diligent in work and integrity driven, while proving to be highly reliable. Will do anything and everything that is asked for by employer with no complaints.
Overview
2
2
years of professional experience
Work History
Sales Representative
Sun Tan City
New Bern, NC
12.2023 - Current
- Prepared and delivered appropriate presentations on products and services.
- Produced sales documents, finalized deals and filed records.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Utilizing customer wants and needs by providing the client with active listening skills to facilitate a need for services and/or products
- Personalizing the experience to clients and building a strong rapport
- Account management skills
- Identified opportunities for cross-selling additional products and services.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service and client relations
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed sales techniques that help upsell services and/or products
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and tended to customers to foster positive experiences.
- Developed key customer relationships to increase sales and have repeat clientele
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Negotiated deals and handled complaints or objections.
- Reviewed monthly performance against targets set by management team.
Fast Food Worker
Zaxbys
New Bern , NC
06.2023 - 10.2023
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Received inventory of food and beverage products to stock in designated areas.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Operated cash register and received payment from customers in cash or credit form.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Regularly checked inventory levels for restocking needs.
- Recorded customer orders and communicated clearly to confirm each order.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Measured ingredients according to specified recipes to reduce waste.
- Followed all health department guidelines for safe food handling practices.
- Organized food items on serving trays and in carry-out packages.
- Directed patrons to restrooms and other amenities within facility.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Promoted food items, beverages and desserts to increase sales.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to company policies regarding attendance and punctuality.
- Made and served coffee, tea and fountain drinks.
- Served orders to customers at windows, counters and tables.
- Communicated effectively with co-workers to ensure smooth workflow.
- Trained new employees on proper use of kitchen equipment and safety protocols.
Cashier
Harris Teeter
New Bern, NC
11.2022 - 04.2023
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer inquiries regarding store policies and procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Helped with purchases and signed customers up for rewards program.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adhered to social distancing protocols and wore mask or face shield.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
New Bern Highschool
New Bern, NC06-2024
Skills
- Account development
- Competitor research
- Sales consultation
- Sales closing
- Regulatory compliance
- Relationship building
- Beauty product demonstration
- Value-based selling
- Systems and software expertise
- Closing techniques
- CRM proficiency
- Solutions planning
- Complex Problem-solving
- Product and service sales
- Contract negotiations
- Price quote preparation
- On-site product demonstrations
- Client engagement
- Performance tracking
- Time management
- Upselling and cross selling
- Sales strategy development
- Client account management
- Sales expertise
- Product and service knowledge
- Customer needs assessment
- Customer retention
- Objection handling
- Product promotions
- Sales forecasting
- Customer experience enhancement
- Performance improvement
- Retention strategies
- Product merchandising
Timeline
Sales Representative
Sun Tan City
12.2023 - Current
Fast Food Worker
Zaxbys
06.2023 - 10.2023
Cashier
Harris Teeter
11.2022 - 04.2023
High School Diploma -
New Bern Highschool