Aurora Hathcoat
Tulsa
Summary
Adaptable and committed to team success.
Energetic and personable with a natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
10.2024 - Current
- Handled high-pressure situations comfortably, managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier
Zaxbys
05.2024 - 02.2025
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Store Associate
Dollar Tree
03.2024 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Night Manager
Simple Simon's
06.2023 - 02.2024
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Trained and mentored new and existing staff to achieve best practices.
Cashier
Braums Ice Cream And Dairy
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Increased sales of promotional items by informing customers about current offers.
Education
Union High School
Tulsa, OK05-2025
Stilwell High School
Stilwell, OKTahlequah High School
Tahlequah, OKSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Guest relations
Timeline
Host
BJ's Restaurant & Brewhouse
10.2024 - Current
Cashier
Zaxbys
05.2024 - 02.2025
Store Associate
Dollar Tree
03.2024 - 05.2024
Night Manager
Simple Simon's
06.2023 - 02.2024
Cashier
Braums Ice Cream And Dairy
12.2022 - 05.2023
Union High School
Stilwell High School
Tahlequah High School
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