Aurora Montano
Vista,CA
Summary
Motivated Shift Supervisor experienced in fast paced retail environments and knowledgeable about Starbucks' quality, safety, and service standards. Effective at helping the store maintain efficient work flow and increase customer connections. Driven to apply 7+ years of Starbucks experience to improve operations and ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
01.2024 - Current
- Maintained clean and well-organized production areas
- Coached partners on standards and delegated tasks
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for store and communicated regularly on goals and progress.
- Implemented strategies for improving operational efficiency and accuracy to ensure short window times
Barista/Barista Trainer
Starbucks Coffee Company
04.2017 - 01.2024
- Responsible for training new hires on Barista roles, techniques, and codes of conduct
- Strong customer service and communication skills
- Adherence to strict food and healthy safety standards
- Cash-handling transactions
- Maintaining a clean and organized workstation
- Preparing quality food and drinks with speed and efficiency
- Submitting timely incident reports and documenting store details
Graduate Student/Technician (Incomplete)
Baylor College of Medicine
06.2013 - 01.2016
- Planning and execution of experiments dictated by professor and research topic
- Presentation of results and methods in committee and departmental meetings
- Reading, analyzing, and interpreting a variety of research journals and articles
- Proper understanding and handling of various laboratory equipment and hazardous materials
- Proper documentation and recording of all data and results
- Adherence to stringent safety protocols
Retail Assistant
The Life in San Diego Online Ebay Store
04.2013 - 06.2013
- Cataloguing and organization of store inventory
- Research and cataloguing of new store inventory
- Taking pictures and writing descriptions of store inventory to be put on Ebay
- Packaging and shipping of store items
UPS Driver Helper
United Parcel Service
11.2012 - 12.2012
- Organization and distribution of packages inside and outside delivery vehicle
- Proper cataloguing and handling of packages with electronic system
- Delivery of packages to businesses and residential homes with speed and efficiency
- Effective communication and interaction with customers
- Assisting the UPS Driver in whatever manner seen fit
Research Associate
Point Loma Nazarene University
06.2010 - 08.2010
- Planning and execution of experiments dictated by professor and research topic
- Reading, analyzing, and interpreting a variety of research journals and articles
- Proper understanding and handling of various laboratory equipment and hazardous materials
- Proper documentation and recording of all data and results
- Adherence to stringent safety protocols
Education
Bachelor of Science - Biology
Point Loma Nazarene University
San Diego, CA05.2012
Skills
- Inventory management
- Training and coaching
- Cash handling
- Schedule management
- Food safety compliance
- Internal Starbucks Software (ie IMS, MyDaily, Play Caller)
Hobbies and Interests
- I enjoy outdoor activities such as snowboarding, skim boarding, hiking, soccer and Ultimate Frisbee.
- My favorite indoor activities are reading books and gaming.
- I have also traveled around Europe and Costa Rica and experienced many unique cultural and historical perspectives.
Timeline
Shift Supervisor
Starbucks Coffee Company
01.2024 - Current
Barista/Barista Trainer
Starbucks Coffee Company
04.2017 - 01.2024
Graduate Student/Technician (Incomplete)
Baylor College of Medicine
06.2013 - 01.2016
Retail Assistant
The Life in San Diego Online Ebay Store
04.2013 - 06.2013
UPS Driver Helper
United Parcel Service
11.2012 - 12.2012
Research Associate
Point Loma Nazarene University
06.2010 - 08.2010
Bachelor of Science - Biology
Point Loma Nazarene University