Aurora Page
Terryville,CT
Summary
Hardworking customer service representative brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of clients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Griffin Faculty Physicians
05.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance and demographics to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
Lead Veterinary Receptionist
Stone Veterinary Hospital
05.2018 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners for six doctor practice, answered questions and took messages for veterinarians.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Established team priorities, maintained schedules and monitored performance.
- Managed multiple tasks and met time-sensitive deadlines.
Veterinary Receptionist
Central Hospital For Veterinary Medicine
01.2015 - 05.2018
- Answered phone calls using multi-line phone system for emergency/specialty veterinary hospital, scheduling appointments, and handling patient inquiries.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped patients complete necessary medical forms and documentation.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Restrained animals for examination and imaging.
- Educated clients on home care instructions following hospital stays, procedures and surgery.
- Filled prescriptions following veterinarian's orders.
- Collected payments and created payment plans as needed upon check out.
Veterinary Assistant/Receptionist
Veterinary Wellness Center Of New Haven
05.2015 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in examination and treatment of animals in veterinary clinic.
- Operated multi-line telephone system for three doctor practice.
- Collected payments, processed transactions and updated relevant records.
Veterinary Technician Assistant
Central Hospital For Veterinary Medicine
09.2009 - 08.2012
- Cleaned and disinfected exam areas, treatment areas, and kennels to prevent diseases and control odors.
- Stock and organize supplies.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assist veterinarians and veterinary technicians as needed with restraint to allow for patient care, treatment, and imaging.
Education
Veterinary Assistant Certificate -
Penn Foster Career School
Scranton, PA2015
Diploma -
Naugatuck High School
Naugatuck, CT06.2011
Skills
- Front Desk Operations
- Critical Thinking
- HIPAA Guidelines
- Effective Multitasking
- Medication Dispensing
- Client Relations
- Appointment Scheduling
- Verbal and Written Communication
- Multi-Line Telephone Systems
Timeline
Medical Receptionist
Griffin Faculty Physicians
05.2023 - Current
Lead Veterinary Receptionist
Stone Veterinary Hospital
05.2018 - 02.2023
Veterinary Assistant/Receptionist
Veterinary Wellness Center Of New Haven
05.2015 - 12.2015
Veterinary Receptionist
Central Hospital For Veterinary Medicine
01.2015 - 05.2018
Veterinary Technician Assistant
Central Hospital For Veterinary Medicine
09.2009 - 08.2012
Veterinary Assistant Certificate -
Penn Foster Career School
Diploma -
Naugatuck High School
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