Aurora Piotrowski
Wellington,OH
Summary
Focused Administrative Specialist skilled at handling diverse administrative and executive functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Expert in document management and verbal communication, I streamlined operations and improved efficiency. My approach has consistently resulted in expedited project completions and increased customer loyalty.
Overview
5
5
years of professional experience
Work History
Administrative Specialist
The Tailored Closet & PremierGarage
06.2023 - Current
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules and appointments, ensuring seamless coordination of events for all staff.
Secretary Manager
Ohio Wesleyan University Office Of Financial Aid
09.2019 - 05.2023
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Created a scheduling system every semester that allowed for all secretaries to work as many hours as desired in a given week.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Maintained strict confidentiality in handling sensitive information, protecting both the University and its students.
Customer Satisfaction Representative
Ace Handyman Services
05.2022 - 08.2022
- Improved customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
- Organized relevant documentation for each case handled, facilitating efficient communication when necessary.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
Education
Bachelor of Arts - Psychology
Ohio Wesleyan University
Delaware, OHSkills
- Customer Relations
- Proofreading
- Verbal Communication
- Meeting planning
- Document Management
- File Organization
- Attention to Detail
- Schedule Management
Timeline
Administrative Specialist
The Tailored Closet & PremierGarage
06.2023 - Current
Customer Satisfaction Representative
Ace Handyman Services
05.2022 - 08.2022
Secretary Manager
Ohio Wesleyan University Office Of Financial Aid
09.2019 - 05.2023
Bachelor of Arts - Psychology
Ohio Wesleyan University
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