Aurora Serna
Tulsa
Summary
Detail-oriented professional with experience in front desk operations and patient record management. Skilled in efficiently handling phone calls and managing appointments, contributing to a smooth clinic operation and enhanced patient satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Halsey Chiropractic Clinic
Tulsa
03.2024 - Current
- Greeted patients warmly upon arrival at the chiropractic clinic.
- Managed phone calls and scheduled appointments effectively for patient convenience.
- Maintained patient records and updated information in the clinic's database.
- Ensured waiting area remained clean, organized, and welcoming for visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Associate
BootBarn
Tulsa
11.2021 - 05.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked shelves and organized inventory to support efficient operations.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
Education
High School Diploma -
Will Rogers High School
Tulsa, OK05-2023
Some College (No Degree) - Business Management
Connors State College
Warner, OKSkills
- Appointment scheduling
- Patient record management
- Database management
- Phone handling
- Office organization
- Customer relationship management
- Front desk operations
- Customer service
- Language proficiency
Languages
Spanish
Full Professional
Timeline
Receptionist
Halsey Chiropractic Clinic
03.2024 - Current
Retail Sales Associate
BootBarn
11.2021 - 05.2022
High School Diploma -
Will Rogers High School
Some College (No Degree) - Business Management
Connors State College