Aurora Villeda
Mount Pleasant
Summary
Results-driven professional with experience in supervising cash operations and training staff. Known for attention to detail and problem-solving skills, contributing to improved customer satisfaction and streamlined processes.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Dukes Travel Plaza
Mount Vernon, TX
10.2023 - Current
- Supervised cash handling procedures, ensuring accuracy in transactions and compliance with company policies.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Implemented inventory management practices, reducing discrepancies in stock levels.
- Monitored daily sales reports to identify trends and optimize staffing needs.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Streamlined checkout processes, reducing average transaction time while maintaining service quality.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Server
Applebee's Grill + Bar
Mount Pleasant, TN
07.2021 - 07.2022
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with team members to efficiently manage high-volume shifts during peak hours.
- Assisted in training new staff on menu items and service protocols, enhancing team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Warehouse Worker
Lowes Distribution Center
Mount Vernon, TX
10.2020 - 06.2021
- Operated forklifts and pallet jacks to transport materials efficiently throughout the distribution center.
- Loaded and unloaded shipments, ensuring accuracy and adherence to safety protocols.
- Maintained organized inventory by accurately labeling and storing products in designated locations.
- Assisted in training new employees on warehouse procedures and safety guidelines.
Education
High School Diploma -
Northeast Texas Community College
Mount Pleasant, TXBBA - General Business
Texas A&M University- Texarkana, TX, US
Texarkana, TX05.2027
Skills
- Training
- Cash handling
- Team leadership
- Customer assistance
- Point of sale operation
- Attention to detail
- Fluent bilingualism
- Problem-solving
- Spanish translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Cashier
Dukes Travel Plaza
10.2023 - Current
Server
Applebee's Grill + Bar
07.2021 - 07.2022
Warehouse Worker
Lowes Distribution Center
10.2020 - 06.2021
High School Diploma -
Northeast Texas Community College
BBA - General Business
Texas A&M University- Texarkana, TX, US