Aurora Washington
Chicago,IL
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Chicago, IL
08.2023 - Current
- Ground beans for espresso shots according to individual customer specifications.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Craft coffee beverages with 50 plus different customizations.
- Maintain a clean and sanitary environment.
- Take customer orders while also taking payment at drive thru register and order station.
Server & customer service
Cedars Mediterranean Kitchen
Chicago, IL
12.2022 - 08.2023
- Clean tables and ensure a clean restaurant
- Present menus to guests and answer questions about menu items and other restaurant services
- Maintain professionalism in a fast paced, high-energy environment
- Assisted kitchen with checking order accuracy and delivering food out to customers
- Manage transactions on POS system and cash transactions
- Issue receipts, refunds, and promotion flyers
Team member
Roti Modern Mediterranean
Chicago, IL
04.2022 - 12.2022
- Provided friendly customer service
- Prepped food and toppings for assembly line
- Cash handling
- Assembled different custom bowls and gave recommendations
- Trained new team members on the job duties
Store Associate
Jewel Osco
Chicago, IL
10.2020 - 07.2021
- Bag customers’ groceries
- Ensure a clean register and belt
- Assisted customers with finding in-store items
- Cashier
- Tracked foot traffic during covid to ensure safety limitations
Online customer service representative
MBMHMC – Rush university
Chicago, IL
07.2020 - 09.2020
- Set up client appointments
- Managed client records
- Performed data entry for customer information
- Performed customer service surveys
- Answered general questions
- Answered inbound calls from customers
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
Education
High school diploma -
Drw College Prep
Chicago, IL06.2021
Skills
- Windows: Microsoft word, Windows, Microsoft office, Teams, Excel, Problem solving, English
- Customer service: language, Docs, Cash handling, new hire training, Serving, obtained food handlers certification
- Technical Skills: Proficient
- Customer Service: Proficient
- Food prep
- Data Entry
- Cashiering
- Order accuracy
- Team collaboration
Certification
- Food handlers certification
- Short-term paraprofessional Approval license
Timeline
Barista
Starbucks
08.2023 - Current
Server & customer service
Cedars Mediterranean Kitchen
12.2022 - 08.2023
Team member
Roti Modern Mediterranean
04.2022 - 12.2022
Store Associate
Jewel Osco
10.2020 - 07.2021
Online customer service representative
MBMHMC – Rush university
07.2020 - 09.2020
High school diploma -
Drw College Prep