Aurora Williams
ANKENY,IA
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Trustworthy and dedicated Window Clerk/
passport agent with 8 plus years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
8
8
years of professional experience
Work History
USPS Window Clerk/Passport Agent
United States Postal Service, USPS
10.2015 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Streamlined mail sorting process for faster delivery times and improved accuracy.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Education
GED -
Iowa Central Community College
Fort Dodge, IA01.1994
Skills
- Cash Handling Expertise
- Customer Service Excellence
- Effective Communication
- Motivational Skills
Timeline
USPS Window Clerk/Passport Agent
United States Postal Service, USPS
10.2015 - Current
GED -
Iowa Central Community College