Nacia Kelly
Dallas,TX
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Westdale Property Management
Irving, TX
07.2023 - Current
- Received rent payments and tracked transactions in accounting software.
- Prepared detailed budgets and financial reports for properties.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responding to potential tenant interest for rental properties in-person and via digital platforms
- Showing properties, answering questions and finalizing terms of leases
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
- Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant
School Aged Childcare Worker
Childcare Network
Cedar Hill, TX
03.2022 - 07.2023
- Maintained organized and clean classroom and play areas.
- Secured indoor and outdoor premises to protect children.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Organized daily activities including arts and crafts, music, sports, educational games and outdoor playtime.
Mental Health Technician (MHT)
Hickory Trail Hospital
DeSoto, TX
02.2020 - 03.2021
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
Retail Associate
VA Medical Center
Dallas, TX
06.2019 - 07.2020
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Initiated friendly conversation with customers to determine level of assistance required.
- Ticketed, arranged and displayed merchandise to promote sales.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
Leasing Consultant
Summit By Norstar
Dallas, TX
12.2018 - 04.2019
- Establish rapport with residents and provide excellent customer service
- Consult with future residents and take them on tours of the property
- Conduct daily follow-up calls with prospective residents
- Prepare and execute leasing forms and collect appropriate payments
- Collaborate with the property management staff to develop and implement sales and marketing strategies
Leasing Consultant Floater
Kairoi Residential
Dallas, TX
07.2018 - 11.2018
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Checked rental eligibility by following company's verification process.
- Establish rapport with residents and provide excellent customer service
- Consult with future residents and take them on tours of the property
- Conduct daily follow-up calls with prospective residents
- Prepare and execute leasing forms and collect appropriate payments
- Collaborate with the property management staff to develop and implement sales and marketing strategies
Enrollment Assistant
TOUCHED BY AN ANGEL LEARNING CENTER
Dallas, TX
05.2016 - 07.2017
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Assisted individuals in filling out applications or questionnaires.
- Compiled data related to student enrollment for reports and statistics.
Education
Plano West Senior High School
Plano, TX06-2017
Skills
- Background Check Process
- Relationship Building
- Sales and Marketing Aptitude
- Property Maintenance
- Leasing Terms and Specifications
- Lease Renewals
- Customer Service
- Leasing and Sales
- Administrative Support
Timeline
Leasing Consultant
Westdale Property Management
07.2023 - Current
School Aged Childcare Worker
Childcare Network
03.2022 - 07.2023
Mental Health Technician (MHT)
Hickory Trail Hospital
02.2020 - 03.2021
Retail Associate
VA Medical Center
06.2019 - 07.2020
Leasing Consultant
Summit By Norstar
12.2018 - 04.2019
Leasing Consultant Floater
Kairoi Residential
07.2018 - 11.2018
Enrollment Assistant
TOUCHED BY AN ANGEL LEARNING CENTER
05.2016 - 07.2017
Plano West Senior High School