Ausher Usher
New York,Brooklyn
Summary
Proven Customer Service Representative with a track record of excellence at the 911 Call Center, adept at handling high-stress situations with professionalism and empathy. Skilled in active listening and critical thinking, I significantly increased customer loyalty. Expert in data entry, ensuring efficient resolution of escalated calls and inquiries.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
911 Call Center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paraprofessional
Preffered Home Care
05.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
A.phillip Randolph High School
New York, NY06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Timeline
Paraprofessional
Preffered Home Care
05.2024 - Current
Customer Service Representative
911 Call Center
A.phillip Randolph High School
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