AUSTEN PLOUDRE
IT Service Desk Engineer
Menifee,CA
Summary
Organized and dependable candidate with a growing knowledge in engineering and technology successful at managing multiple priorities with a positive attitude. Willingness to learn, adapt and take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Workplace Systems Specialist
Tesla
11.2023 - 04.2024
- Identified and resolved technical issues in existing systems quickly, minimizing disruptions to operations and maintaining high service levels.
- Designed custom applications as needed using the Microsoft Power Platform, improving workflow efficiency and overall productivity within the organization.
- Supported executive decision-making by creating multiple interactive dashboards using Power BI.
- Provided actionable insights through comprehensive reports and dashboards, supporting financial and business initiatives.
- Rolled out new solutions for global ticketing systems to improve user experience and increase usability in making business and financial decisions.
- Created 10+ automated solutions to streamline business processes and increase team productivity company wide using Power Automate.
- Established multiple robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements and adjustments.
IT Service Engineer
Embark Trucks
5 2022 - 3 2023
- Installed, configured, troubleshooted and resolved hardware, software, telephone and peripheral issues for end users across different time zones.
- Managed and provisioned user accounts through Okta, AWS, Active Directory and Google groups.
- Collaborated with team members weekly to present and discuss ways to improve efficiency and user satisfaction.
- Created and implemented new Layer 1 networking system to bring Southern California office into accordance.
- Used ticketing systems to manage and process support actions and requests.
Autonomous Vehicle Operator
Embark Trucks
01.2020 - 05.2022
- Monitored camera and sensor information using RViz while driving autonomously to ensure safe and productive operation accumulating over 300+ accident free testing runs and 50k+ annotations on truck behavior.
- Troubleshooted various hardware, software and behavioral issues related to autonomous vehicles.
- Frequently collaborated with different teams to present and discuss current behavioral issues and plan future improvements.
Education
Bachelor of Science - Applied Physics and Mathematics
California State University
San Bernardino, CA 09.2015 - 12.2019
Skills
Intermediate C Programming
Timeline
Workplace Systems Specialist
Tesla
11.2023 - 04.2024
Autonomous Vehicle Operator
Embark Trucks
01.2020 - 05.2022
Bachelor of Science - Applied Physics and Mathematics
California State University
09.2015 - 12.2019
IT Service Engineer
Embark Trucks
5 2022 - 3 2023