Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUSTEN PLOUDRE

IT Service Desk Engineer
Menifee,CA

Summary

Organized and dependable candidate with a growing knowledge in engineering and technology successful at managing multiple priorities with a positive attitude. Willingness to learn, adapt and take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Workplace Systems Specialist

Tesla
11.2023 - 04.2024
  • Identified and resolved technical issues in existing systems quickly, minimizing disruptions to operations and maintaining high service levels.
  • Designed custom applications as needed using the Microsoft Power Platform, improving workflow efficiency and overall productivity within the organization.
  • Supported executive decision-making by creating multiple interactive dashboards using Power BI.
  • Provided actionable insights through comprehensive reports and dashboards, supporting financial and business initiatives.
  • Rolled out new solutions for global ticketing systems to improve user experience and increase usability in making business and financial decisions.
  • Created 10+ automated solutions to streamline business processes and increase team productivity company wide using Power Automate.
  • Established multiple robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements and adjustments.

IT Service Engineer

Embark Trucks
5 2022 - 3 2023
  • Installed, configured, troubleshooted and resolved hardware, software, telephone and peripheral issues for end users across different time zones.
  • Managed and provisioned user accounts through Okta, AWS, Active Directory and Google groups.
  • Collaborated with team members weekly to present and discuss ways to improve efficiency and user satisfaction.
  • Created and implemented new Layer 1 networking system to bring Southern California office into accordance.
  • Used ticketing systems to manage and process support actions and requests.

Autonomous Vehicle Operator

Embark Trucks
01.2020 - 05.2022
  • Monitored camera and sensor information using RViz while driving autonomously to ensure safe and productive operation accumulating over 300+ accident free testing runs and 50k+ annotations on truck behavior.
  • Troubleshooted various hardware, software and behavioral issues related to autonomous vehicles.
  • Frequently collaborated with different teams to present and discuss current behavioral issues and plan future improvements.

Education

Bachelor of Science - Applied Physics and Mathematics

California State University
San Bernardino, CA
09.2015 - 12.2019

Skills

    Intermediate C Programming

Intermediate Python Programming

Windows/Mac OS/Linux OS operations and usage

Command line directory

Okta/Google groups/Jumpcloud user credential management

CompTIA A

CompTIA Network

Hardware Configuration

Technical Troubleshooting

Employee Onboarding

Microsoft Power Platform

Client Support

Hardware and Software Repair

Sharepoint

Jira

Software Installation

Timeline

Workplace Systems Specialist

Tesla
11.2023 - 04.2024

Autonomous Vehicle Operator

Embark Trucks
01.2020 - 05.2022

Bachelor of Science - Applied Physics and Mathematics

California State University
09.2015 - 12.2019

IT Service Engineer

Embark Trucks
5 2022 - 3 2023

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AUSTEN PLOUDREIT Service Desk Engineer