Austen Townsend
Greensboro,NC
Summary
Dynamic professional with a proven track record at Under Armour, enhancing customer satisfaction and streamlining inventory processes. Expert in customer service and team collaboration, adept at multitasking and adapting to change. Achieved significant improvements in customer engagement through effective communication and innovative strategies.
Overview
3
3
years of professional experience
Work History
Host
Sals Pizza
Williamsburg, VA
09.2024 - 08.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Associate
Under Armour
Williamsburg, VA
05.2023 - 09.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Busch Gardens Williamsburg
Williamsburg, VA
11.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier
Jersey Mike's Subs
Williamsburg, VA
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Marketing - Business
Greensboro College
Greensboro, NCSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
Timeline
Host
Sals Pizza
09.2024 - 08.2025
Associate
Busch Gardens Williamsburg
11.2023 - 01.2024
Associate
Under Armour
05.2023 - 09.2024
Cashier
Jersey Mike's Subs
12.2022 - 05.2023
Marketing - Business
Greensboro College