Summary
Overview
Work History
Education
Skills
Timeline
Generic
Austin Abbruzzese

Austin Abbruzzese

Mount Vernon,OH

Summary

Certifications:

  • Gaffing
  • Construction
  • Fiber

Jones NCTI

  • IP Services
  • Applying Wi Fi Technologies
  • Return Path Operations
  • Installer
  • Fiber

Overview

15
15
years of professional experience

Work History

Supervisor of Operations

Breezeline
07.2022 - Current
  • Oversaw a team of 13 plus.
  • Supervised Fiber, System and Service Techs, kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Kept high average of performance evaluations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Lead System Technician

Breezeline (Wow)
09.2015 - Current
  • Resolves escalated customer complaints and outages with professional and caring attitude at all times, to meet customer expectations.
  • Installation, Splicing and troubleshooting of network fiber, RF and coax plant.
  • Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
  • Responsible for training and development of 12 technicians.
  • Responsible for delegating work amongst team.
  • Consistently uses critical thinking and adaptability to develop solutions in timely manner.
  • Pole transfers, forced relocates, raising lines and wreck-out.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Monitored company inventory to keep stock levels and databases updated

System Technician

WOW
05.2017 - 11.2020
  • Performed and maintained plant services.
  • Applied diagnostics and testing tools to systems to quickly identify issues and implementing resolutions such as upgrades.
  • Activation of new nodes, amps, power supplies, calyx, a.l.u.s and pawn splitters
  • Ran all escalations

Installation and Service Technician

Wow
02.2012 - 05.2017
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Supported design and troubleshooting in rf, coax, data and telecommunications systems.
  • Installation of cable, phone and internet services.
  • Upsold customers on new products

Cable Service Technician

Time Warner Cable
05.2008 - 12.2011
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Worked with retention customers to help understand their needs to provide best service possible.

Education

High School Diploma -

Columbus Bishop Ready
Columbus, OH
05.2005

Skills

  • Communication
  • Adaptability
  • Good work ethic
  • Supervision
  • Problem Solving
  • Operating commercial vehicle safely
  • Basic computer skills
  • Splicing Coax/ Fiber
  • Troubleshooting
  • Use of mechanical hand and power tools
  • Construction Certified
  • Gaffing
  • Testing for low voltage power
  • Policy and Procedure Implementation
  • Project Management
  • Staff Training
  • Staff Management
  • Productivity Improvement
  • Operations Oversight
  • Project Planning
  • Leadership

Timeline

Supervisor of Operations

Breezeline
07.2022 - Current

System Technician

WOW
05.2017 - 11.2020

Lead System Technician

Breezeline (Wow)
09.2015 - Current

Installation and Service Technician

Wow
02.2012 - 05.2017

Cable Service Technician

Time Warner Cable
05.2008 - 12.2011

High School Diploma -

Columbus Bishop Ready
Austin Abbruzzese