Austin Abbruzzese
Mount Vernon,OH
Summary
Certifications:
- Gaffing
- Construction
- Fiber
Jones NCTI
- IP Services
- Applying Wi Fi Technologies
- Return Path Operations
- Installer
- Fiber
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Breezeline
07.2022 - Current
- Oversaw a team of 13 plus.
- Supervised Fiber, System and Service Techs, kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Kept high average of performance evaluations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Lead System Technician
Breezeline (Wow)
09.2015 - Current
- Resolves escalated customer complaints and outages with professional and caring attitude at all times, to meet customer expectations.
- Installation, Splicing and troubleshooting of network fiber, RF and coax plant.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Responsible for training and development of 12 technicians.
- Responsible for delegating work amongst team.
- Consistently uses critical thinking and adaptability to develop solutions in timely manner.
- Pole transfers, forced relocates, raising lines and wreck-out.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Monitored company inventory to keep stock levels and databases updated
System Technician
WOW
05.2017 - 11.2020
- Performed and maintained plant services.
- Applied diagnostics and testing tools to systems to quickly identify issues and implementing resolutions such as upgrades.
- Activation of new nodes, amps, power supplies, calyx, a.l.u.s and pawn splitters
- Ran all escalations
Installation and Service Technician
Wow
02.2012 - 05.2017
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Followed all company guidelines regarding safety procedures when out in field.
- Supported design and troubleshooting in rf, coax, data and telecommunications systems.
- Installation of cable, phone and internet services.
- Upsold customers on new products
Cable Service Technician
Time Warner Cable
05.2008 - 12.2011
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Worked with retention customers to help understand their needs to provide best service possible.
Education
High School Diploma -
Columbus Bishop Ready
Columbus, OH05.2005
Skills
- Communication
- Adaptability
- Good work ethic
- Supervision
- Problem Solving
- Operating commercial vehicle safely
- Basic computer skills
- Splicing Coax/ Fiber
- Troubleshooting
- Use of mechanical hand and power tools
- Construction Certified
- Gaffing
- Testing for low voltage power
- Policy and Procedure Implementation
- Project Management
- Staff Training
- Staff Management
- Productivity Improvement
- Operations Oversight
- Project Planning
- Leadership
Timeline
Supervisor of Operations
Breezeline
07.2022 - Current
System Technician
WOW
05.2017 - 11.2020
Lead System Technician
Breezeline (Wow)
09.2015 - Current
Installation and Service Technician
Wow
02.2012 - 05.2017
Cable Service Technician
Time Warner Cable
05.2008 - 12.2011
High School Diploma -
Columbus Bishop Ready