Austin Arteaga
Edinburg
Summary
Operations supervisor with over 13 years in high-volume retail. Specializes in workforce coordination, performance analysis, and KPI reporting to meet organizational goals. Effectively resolves employee and customer concerns while maintaining operational compliance and efficiency.
Overview
14
14
years of professional experience
Work History
Supervisor
Best Buy
McAllen
01.2012 - Current
- Coordinated daily operations and supervised employees in high-volume retail environment, ensuring achievement of organizational goals and performance expectations.
- Coordinate employee schedules, workflow assignments, and departmental priorities to ensure efficient daily operations.
- Assisted with interviewing, onboarding, training, coaching, and performance development to enhance workforce effectiveness and support operational success.
- Maintain operational records, prepare reports, monitor performance metrics, and analyze data using Microsoft Excel and Power BI to support decision-making.
- Monitor departmental resources, inventory, and operational objectives while supporting fiscally responsible decision-making.
- Ensure compliance with company policies, procedures, and operational standards while maintaining accurate documentation and records.
- Resolved employee and customer concerns through effective communication and problem-solving, fostering a positive work environment.
- Successfully manage multiple priorities, deadlines, and administrative responsibilities in a fast-paced environment.
- Previous Roles - Best Buy: Geek Squad Supervisor, Computer Supervisor, Mobile Supervisor
Education
Bachelor's Degree - Organizational Leadership
South Texas College
McAllen, TX05-2026
Associate Degree - Marketing
South Texas College
McAllen, TX12-2021
Skills
- Staff Supervision
- Performance Management
- Workforce scheduling
- Onboarding support
- Administrative Operations
- Records Management
- Policy compliance
- Organizational Support
Previous Roles
- Geek Squad Supervisor
- Computer Supervisor
- Mobile Supervisor
Timeline
Supervisor
Best Buy
01.2012 - Current
Bachelor's Degree - Organizational Leadership
South Texas College
Associate Degree - Marketing
South Texas College