Austin Baltazar
Thornton,Colorado
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and safety at Brighton Recreation Center. Leveraging skills in Microsoft Excel and active listening, I improved operational efficiency and swimmer satisfaction. My approach, focused on empathy and critical thinking, consistently delivered results, fostering teamwork and optimizing resources. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brighton Recreation Center
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Certified Head Lifeguard
Brighton Recreation Center
06.2021 - 01.2024
- Managed inventory control for supplies and equipment, ensuring availability of necessary resources for daily operations.
- Improved swimmer safety by enforcing pool rules and regulations consistently.
- Assisted in the planning and execution of swim lessons for various age groups, promoting water safety within the community.
- Maintained cleanliness of pool area, contributing to a safe and enjoyable environment for patrons.
- Performed regular equipment checks on rescue gear, ensuring optimal readiness in case of emergency situations.
- Mentored new lifeguards through one-on-one coaching sessions that improved their skills and confidence on the job.
- Promoted teamwork among lifeguards using effective leadership strategies leading to increased collaboration.
- CPR, O2, and AED certified
- Ensured proper maintenance of pool chemicals levels by performing regular tests; this resulted in an ideal swimming condition.
Education
High School Diploma -
Brighton High School
Brighton, CO05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Conflict Resolution
Certification
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
- Lifeguarding Certification - American Red Cross.
Timeline
Customer Service Representative
Brighton Recreation Center
06.2023 - Current
Certified Head Lifeguard
Brighton Recreation Center
06.2021 - 01.2024
High School Diploma -
Brighton High School
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