Austin Bangura
Stockbridge,GA
Summary
I am a recent college graduate with excellent research, technical, and problem-solving skills. I am detail-oriented and able to learn new concepts quickly. I have a passion for continuous learning and innovation. I have 2+ years of experience for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Administration Coordinator
Team Rehabilitation Physical Therapy
Stockbridge, GA
10.2023 - Current
- Created reports summarizing patient visits and other administrative metrics for leadership review.
- Assisted in preparing financial statements such as balance sheets, income statements, cash flow reports. for management review.
- Tracked payments received from various sources such as insurers, government programs, private payers.
- Responded promptly to inquiries from patients regarding their bills or insurance coverage issues.
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Collaborated with clinical staff to ensure accurate coding of diagnoses and procedures for billing purposes.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Developed and implemented policies and procedures related to patient administration activities.
- Managed collection efforts related to unpaid accounts receivable balances due from third-party payers.
Customer Service Representative
Home Depot
Carrollton, GA
08.2022 - 04.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Resident Advisor
University of West Georgia Paint & Body Shop
Carrollton, GA
07.2020 - 05.2022
- Addressed student concerns regarding residence hall policies, procedures, or other issues.
- Provided support and guidance to residents in order to help them adjust to college life.
- Assisted with planning and implementing campus events, programs, and activities.
- Performed administrative duties such as answering phones, filing paperwork.
- Managed budgetary responsibilities associated with programming initiatives and special projects.
- Collaborated with faculty advisors in order to provide academic resources for students.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing students.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Interfaced with residents to address and resolve complaints or grievances.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Fostered a culture of inclusivity and diversity within the residence hall.
Education
Bachelor of Science - Health And Wellness
University of West Georgia
Carrollton, GA05-2023
Skills
- Providing Information and Resources
- Documenting and Recording Information
- Resolving Problems
- Administrative and Office Support
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Risk Management Assessment
- Time Management
- Customer Service
Timeline
Patient Administration Coordinator
Team Rehabilitation Physical Therapy
10.2023 - Current
Customer Service Representative
Home Depot
08.2022 - 04.2023
Resident Advisor
University of West Georgia Paint & Body Shop
07.2020 - 05.2022
Bachelor of Science - Health And Wellness
University of West Georgia
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