Austin Bothner
IT Help Desk Support
Port Saint Lucie
Summary
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Representative
Truly Nolen Pest Control
09.2025 - Current
- Resolved customer inquiries with effective communication and problem-solving skills.
- Executed an average of 150 daily tasks, ensuring seamless operations for internal and external entities.
- Coordinated appointment scheduling across 300+ zip codes, optimizing service accessibility for customers.
- Partnered with technicians to guarantee timely service and enhance customer satisfaction.
- Coordinated appointment scheduling for more than 300 zip codes across various cities.
- Handled the execution of an average of 150 tasks each day, supporting smooth function for internal and external entities.
- Maintained detailed records of customer interactions, facilitating effective follow-up and resolution of issues.
IT Help Desk
SwipeJobs LLC
10.2024 - 04.2025
- Delivered remote support and technical assistance to over 300 users across multiple organizational departments within company.
- Managed user accounts and provided support using remote help desk software.
- Executed cyber-security protocols and endpoint management strategies to bolster organizational security.
- Implemented new technologies and facilitated training sessions to enhance system performance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours to ensure coverage during critical operational periods. across night, weekend, and holiday shifts.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Help Desk
TLC Travel Staffing
09.2022 - 10.2024
- provided remote assistance and technical resolutions for over 100 users and customers.
- Employed remote support tools to resolve issues swiftly and effectively.
- Managed user account configurations, ensuring compliance with security protocols.
- Collaborated with cross-functional teams to improve help desk processes.
- collaborated with cross-functional teams to streamline help desk processes, improving response times.
Education
Bachelor's Degree - General Business Studies
Florida Atlantic University
Boca Raton01-2020
Skills
Customer interaction
Communication skills
Issue resolution
User training
Remote support
Desktop technical support
Office software
IT documentation
Inventory management
Information security
Hardware installation
System administration
Timeline
Customer Service Representative
Truly Nolen Pest Control
09.2025 - Current
IT Help Desk
SwipeJobs LLC
10.2024 - 04.2025
IT Help Desk
TLC Travel Staffing
09.2022 - 10.2024
Bachelor's Degree - General Business Studies
Florida Atlantic University