AUSTIN BRIGGS
Thoroughbred Express
Yakima,WA
1
Certification
12
years of professional experience
Dynamic Site Manager with proven expertise at Thoroughbred Express, excelling in team leadership and quality assurance. Achieved operational efficiency through strategic scheduling and problem-solving, enhancing service standards and fostering a culture of continuous improvement. Recognized for cultivating strong client relationships and driving team performance to meet ambitious project goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Assistan Manager
4 Months- Supervised daily store operations and resolved customer concerns promptly.
- Coordinated staff schedules to maintain consistent coverage and workflow.
- Monitored cash handling procedures to support accurate register reconciliation.
- Trained new employees on service standards, policies, and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Site Manager
3 Years 9 Months- Managed daily site operations, ensuring smooth workflow, safety compliance, and consistent service standards.
- Coordinated staff scheduling, task assignments, and workload priorities to support efficient site performance.
- Monitored inventory, supplies, and equipment readiness to prevent operational delays.
- Enforced safety procedures and regulatory requirements across all site activities.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Inspected cleanliness of common areas and offices.
- Fostered culture of continuous improvement by implementing feedback mechanisms from staff and stakeholders.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
Assistant Manager
8 Years 1 Month- Supervised daily wash operations, maintaining smooth customer flow and service consistency.
- Coordinated team schedules, ensuring proper coverage during peak business hours.
- Trained new staff on service standards, equipment use, and safety procedures.
- Addressed customer concerns promptly, supporting positive service experiences and retention.
- Managed inventory levels for chemicals, supplies, and operational materials.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma
Skills
Team leadership
Site inspection and management
Quality assurance
Problem-solving
Schedule management
Certification
Sonnys Car Wash College
Management Certificate.
Timeline
Site Manager
Thoroughbred Express
01.2023 - 10.2026Read More
Assistan Manager
Thoroughbred Express
09.2022 - 01.2023Read More
Assistant Manager
Splash Express
08.2014 - 09.2022Read More
Eisenhower High School
High School Diploma
Read More