Austin Brinser
Elizabethtown,PA
Summary
Proven Durable Medical Equipment Specialist and Pharmacy Technician at Sloan’s Pharmacy Inc., adept in equipment repair and maintenance, and delivering exceptional customer service. Streamlined inventory management, significantly improved patient satisfaction, and trained new team members, showcasing strong leadership and technical skills.
Overview
9
9
years of professional experience
Work History
Durable Medical Equipment Specialist
Sloan’s Pharmacy Inc.
07.2020 - Current
- Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical.
- Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
- Conducted routine audits of inventory levels to ensure sufficient stock and anticipate future needs accurately.
- Improved patient satisfaction by providing personalized durable medical equipment recommendations based on individual needs.
- Streamlined inventory management for increased efficiency in equipment distribution and reduced waste.
- Oversaw the repair of faulty equipment, ensuring swift resolution of issues to maintain patient satisfaction.
- Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
- Diagnosed cause of problems and completed repairs.
- Inspected, tested and calibrated medical equipment before installing.
Pharmacy Technician
Sloan’s Pharmacy Inc.
05.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Education
Elizabethtown Area Senior High School
Elizabethtown, PA05.2014
Skills
- Equipment knowledge
- Product Demonstration
- Equipment Repair
- Equipment Repair and Maintenance
- Documenting service tickets
- Manual assembly of varied equipment
- Transport and set-up of large equipment
Timeline
Durable Medical Equipment Specialist
Sloan’s Pharmacy Inc.
07.2020 - Current
Pharmacy Technician
Sloan’s Pharmacy Inc.
05.2015 - Current
Elizabethtown Area Senior High School