Austin Callaway

• Supervised maintenance team to ensure timely completion of repairs and preventive tasks.
• Implemented effective maintenance schedules to optimize equipment performance and minimize downtime.
• Conducted regular inspections to identify areas for improvement in facility upkeep and safety compliance.
• Analyzed equipment failures to implement corrective actions, reducing recurring issues by streamlining processes.
• Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.

• Supervised daily operations of cable installation projects, ensuring adherence to safety protocols.
• Coordinated work schedules for crews, optimizing resource allocation and project timelines.
• Trained and mentored new team members on equipment usage and installation techniques.
• Conducted regular site inspections to ensure quality control and compliance with industry standards.
• Implemented best practices for equipment maintenance, reducing downtime and repair costs.
• Collaborated with project managers to streamline processes and enhance operational efficiency.

• Oversaw daily logistics operations to ensure timely delivery of products.
• Monitored performance metrics to identify areas for improvement and ensure adherence to standards.
• Fostered relationships with vendors to negotiate favorable terms and enhance service quality.
• Conducted regular audits of logistics operations, ensuring compliance with industry regulations and best practices.
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
• Developed strong relationships with key clients through frequent communication and exceptional service delivery.
• Streamlined supply chain operations to enhance efficiency and reduce lead times.

• Supervised dispatch operations, ensuring timely deliveries and adherence to safety protocols.
• Coordinated with drivers to optimize delivery routes and enhance operational efficiency.
• Implemented training programs for new dispatch staff, promoting best practices and adherence to standards.
• Analyzed dispatch data to identify trends, improving overall service quality and response times.
• Developed contingency plans for logistics challenges, minimizing disruptions in service delivery.
• Led performance reviews for dispatch team members, fostering professional development and accountability.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.

• Increased profit by streamlining operations.

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• Reviewed operations reports to understand numbers and trends.
• Identified procedure or process changes required to improve performance and productivity.
• Formulated processes to reduce downtime and financial loss.

• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Reported to management operational activities and maintained current records.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Evaluated current operational processes to help develop, implement and improve practices.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Responded to over 150 daily caller requests with information about assistance and timeframes.
• Received new orders, prepared documentation and assigned personnel.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Troubleshot equipment to reduce service calls and downtime.