Moesha Griffin
Canton,United States
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success which makes her an asset in whichever role and/or department assigned.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon Services LLC
10.2022 - 12.2023
- Achieving high accuracy rates in data entry tasks, minimizing errors and ensuring data integrity.
- Accurately entering, updating, and managing data in various systems or databases to ensure the smooth flow of information.
- Conducting regular quality checks to ensure adherence to standard operating procedures and quality standards.
- Proactively identifying and resolving operational issues or challenges that may arise during daily activities,using critical thinking and problem-solving skills to find effective solutions.
Customer Service Representative (Remote)
Alorica
12.2021 - 11.2022
- Assisted team with resolving complex customer issues and implementing targeted solutions.
- Trained in multiple areas to process customer service requests via phone support, email support or live chat when needed.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
Customer Service Supervisor
Jackie's International
05.2019 - 11.2022
- Cross trained in multiple area to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software.
- Processed customer service requests via phone support and email support.
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Education
Bachelor Of Science - Accounting
Southern New Hampshire University
05.2028
High School Diploma -
Canton High School
05.2021
Skills
- Technical Support
- Call Documentation
- Efficient and Detail-Oriented
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Understanding Customer Needs
- Creative Problem Solving
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Data Entry
- Customer Service
- Remote Work
Personal Information
Title: Customer Service / Data Entry
Timeline
Process Assistant
Amazon Services LLC
10.2022 - 12.2023
Customer Service Representative (Remote)
Alorica
12.2021 - 11.2022
Customer Service Supervisor
Jackie's International
05.2019 - 11.2022
Bachelor Of Science - Accounting
Southern New Hampshire University
High School Diploma -
Canton High School