Austin Clark
Dublin,GA
Summary
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
Holiday Inn Express and Suites
Dublin, GA
01.2025 - Current
- Leadership and Management
- Oversee all hotel departments: front desk, housekeeping, maintenance, food & beverage (if applicable), and sales.
- Recruit, train, motivate, and evaluate department managers and team members.
- Foster a positive workplace culture that aligns with IHG’s values and service philosophy.
- Set clear performance goals and hold team members accountable.
- Guest Experience and Brand Standards
- Ensure consistent delivery of IHG brand standards—from cleanliness to service expectations.
- Monitor guest satisfaction scores (e.g., Medallia or GuestLove reports) and implement improvements.
- Handle guest complaints promptly and professionally to protect brand reputation.
- Oversee amenities, breakfast operations, and lobby presentation to meet Holiday Inn Express brand guidelines.
- Financial Performance
- Develop, manage, and analyze the annual operating budget, forecasting, and financial reporting.
- Control operating costs while maintaining service quality.
- Monitor revenue management strategies—pricing, inventory control, and market positioning—to maximize RevPAR and GOP.
- Approve capital expenditures and manage property-level P&L.
- Sales and Marketing
- Work with IHG’s regional team or local agencies to drive occupancy and ADR.
- Build relationships with corporate accounts, local businesses, and event planners.
- Ensure all online listings, marketing materials, and promotions match brand identity.
- Oversee participation in IHG Rewards Club programs and promotional campaigns.
- Operations and Maintenance
- Maintain the physical property to brand and safety standards (rooms, public areas, and back-of-house).
- Coordinate preventative maintenance schedules.
- Ensure efficient and compliant housekeeping and laundry operations.
- Manage security and emergency procedures.
- Compliance and Safety
- Enforce compliance with local, state, and federal laws (labor, OSHA, health codes, fire safety).
- Adhere to IHG franchise standards, audits, and Quality Assurance (QA) inspections.
- Maintain licenses, permits, insurance, and certifications required for operation.
- Human Resources and Training
- Manage staffing levels and scheduling for efficiency and cost control.
- Provide ongoing training in guest service, safety, and brand standards.
- Handle employee relations, progressive discipline, and conflict resolution.
- Uphold a culture of diversity, inclusion, and respect.
- Community and Corporate Relations
- Act as the face of the property in the community—attend local business events and tourism boards.
- Coordinate with IHG corporate offices, ownership groups, and management companies.
- Report regularly to ownership on performance metrics, challenges, and goals.
- Strategic Planning
- Analyze competition, market trends, and guest demographics to guide long-term strategy.
- Recommend and implement improvements to operations, product offerings, or services.
- Ensure the hotel remains competitive in both brand and local markets.
- Oversee all Accounts Payables and Receivables. Including reconciling all accounts, and turning in all taxes that the property is responsible for every month.
Assistant General Manager (AGM)/ Front Office Manager
Holiday Inn Express and Suites
Dublin, GA
02.2024 - 01.2025
- I facilitate all front desk functions and employee relations for the front desk. Which includes but is not limited to scheduling employees, handling guest reviews and responses, managing the shared till, credit card authorization forms, manages accounts payable and receivables, all guest needs, and is also able to preform every other position in the hotel if necessary as the Assistant General Manager.
Assistant General Manager
La Quinta Inns & Suites
Albany, GA
09.2023 - 01.2024
- Manages account receivables, payables, employees schedules, Guest Relations, Inventories, leads housekeeping staff from time to time, inspects rooms, and much much more.
Front Office Manager
Holiday Inn Express and Suites
Cordele, GA
04.2023 - 09.2023
- Manages guest relations, accounts payable, employees schedules, makes certain that the desk is healthily staffed all 24 hours of the day, as well as multiple proprietary softwares, and among many other things to ensure that day to day processes are ran as correctly and as smoothly as possible.
Front Desk Receptionist
Holiday Inn
Cordele, GA
04.2022 - 04.2023
Pool Technician
SOWEGA
Albany, GA
01.2022 - 04.2022
- Serviced pools in a timely manner so that every pool on route could get my attention.
Front Desk Receptionist
Travel Lodge Hotel
Unadilla, GA
05.2021 - 10.2021
- As the receptionist of Travelodge being able to multitask and manage multiple things at once was pivotal, such as: checking in guest, personally answer to any needs, request, of any guest. Requiring constant sanitation to rooms, bathrooms, and picking up after guest during covid. As well as all of your other basic receptionist responsibilities, gathering payment from the customer, handling all phone calls, picking up deliveries, and meeting with other clients such as maintenance men for other hotel issues.
Freight Team Associate
The Home Depot
Cordele, GA
08.2020 - 01.2021
- Small part time job, where I expeditiously unloaded and stocked merchandise.
Call Operator
Hamilton Telecommunications
Albany, GA
05.2019 - 09.2019
- I fluently subtitled phone calls between parties. Other than that I can disclose no other information due to a Non-Disclosure Agreement.
Electronic Sales Associate
Walmart
Cordele, GA
03.2018 - 09.2018
- Helped customers, operated as Cashier, stocking and general cleaning.
- Took a lot patience and people skills to help customers find what they need.
Education
Associate's degree - IT
South Georgia Technical College
Cordele, GA01-2024
High school or equivalent - Computer Information Systems
Crisp County High School
Cordele, GASkills
- Microsoft Office
- Customer service
- Computer Networking
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Cost reductions
- Sales expertise
- Budget planning
- Cash flow forecasting
- Microsoft Excel expertise
Additional Information
Authorized to work in the US for any employer
Timeline
General Manager
Holiday Inn Express and Suites
01.2025 - Current
Assistant General Manager (AGM)/ Front Office Manager
Holiday Inn Express and Suites
02.2024 - 01.2025
Assistant General Manager
La Quinta Inns & Suites
09.2023 - 01.2024
Front Office Manager
Holiday Inn Express and Suites
04.2023 - 09.2023
Front Desk Receptionist
Holiday Inn
04.2022 - 04.2023
Pool Technician
SOWEGA
01.2022 - 04.2022
Front Desk Receptionist
Travel Lodge Hotel
05.2021 - 10.2021
Freight Team Associate
The Home Depot
08.2020 - 01.2021
Call Operator
Hamilton Telecommunications
05.2019 - 09.2019
Electronic Sales Associate
Walmart
03.2018 - 09.2018
High school or equivalent - Computer Information Systems
Crisp County High School
Associate's degree - IT
South Georgia Technical College