Austin Cooke
Hickory,NC
Summary
Dynamic leader and strategic thinker with proven expertise in enhancing dispatch operations and customer satisfaction at Reliable Tank Line. Excelled in fostering team collaboration, implementing innovative routing strategies, and negotiating vendor contracts, leading to significant cost savings. Skilled in transportation knowledge and critical thinking, achieving a notable increase in on-time deliveries.
Overview
19
19
years of professional experience
Work History
Dispatch Manager
Reliable Tank Line
Winston-Salem, NC
09.2013 - 02.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Dispatch Manager
Petroleum Transport CompanyInc
Pilot Mountain, NC
12.2004 - 09.2013
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
Spanish - Language Interpretation And Translation
Appalachian State University
Boone, NC05.2003
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Schedule Coordination
- Customer Communication
- Staff Training and Development
- Fleet maintenance
- Multiple project coordination
- Field call management
- Employee time records
- Daily reports
- Employee Performance Reviews
- Manpower planning
- Fleet dispatching
- Strong leadership
- Route planning expertise
- Decision-Making
- Customer Service
- Critical Thinking
- Prioritizing calls
- Schedule Management
- Mentoring and Coaching
- Creative Thinking
- Microsoft Office
- Customer Relationship Management
- Training and Development
- Teamwork and Collaboration
- Quick Thinking
- Problem-Solving
- Multitasking Abilities
Timeline
Dispatch Manager
Reliable Tank Line
09.2013 - 02.2024
Dispatch Manager
Petroleum Transport CompanyInc
12.2004 - 09.2013
Spanish - Language Interpretation And Translation
Appalachian State University