Austin Cooley
Buckeye,AZ
Summary
Accomplished business leader with a proven track record at Armored Communications LLC, enhancing customer satisfaction and streamlining operations. Expert in business management and customer relations, demonstrated through strategic planning and team development. Achieved significant improvements in efficiency and service quality, fostering strong client relationships and repeat business. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
4
4
years of professional experience
Work History
Owner
Armored Communications LLC
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Field Technician
SatPro Communications LLC
03.2022 - 04.2023
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
Field Supervisor
TAK Communications
03.2021 - 03.2022
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Field Technician
TAK Communications
02.2020 - 03.2021
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
Education
High School Diploma -
Youngker High School
Buckeye, AZ05.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Business Management
- Operations Management
- Business Planning
- Marketing
Timeline
Owner
Armored Communications LLC
04.2023 - Current
Field Technician
SatPro Communications LLC
03.2022 - 04.2023
Field Supervisor
TAK Communications
03.2021 - 03.2022
Field Technician
TAK Communications
02.2020 - 03.2021
High School Diploma -
Youngker High School