Austin Cooper
Saint Charles,MO
Summary
Dynamic Sales Manager with a proven track record at State Farm, excelling in relationship building and team training. Achieved significant market share growth through strategic initiatives and exceptional client management. Skilled in analyzing sales data to drive performance, fostering loyalty, and enhancing customer satisfaction through effective communication and rapport.
Missouri Commendation Medal Recipient
Missouri Team Member Hall of Fame 17,18,19,20
AFLIC Agency Award 23,24
Overview
2027
2027
years of professional experience
Work History
Sales Manager
State Farm
Clayton, MO
- Developed and implemented sales strategies to increase market share and customer retention.
- Trained and mentored team members on effective sales techniques and customer service skills.
- Analyzed sales data to identify trends and opportunities for business growth.
- Collaborated with cross-functional teams to enhance product offerings based on client feedback.
- Established strong relationships with clients, fostering trust and long-term loyalty.
- Led quarterly sales meetings to review performance metrics and set future goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Insurance Agency Owner
American Family Insurance
Creve Coeur, MO
10.2022 - Current
- Developed comprehensive insurance policies tailored to client needs.
- Implemented strategic marketing campaigns, enhancing agency visibility and client engagement.
- Led a team of agents, fostering professional development through training and mentorship.
- Analyzed market trends to identify opportunities for growth and service improvement.
- Cultivated strong relationships with clients, ensuring high levels of satisfaction and retention rates.
- Managed financial performance, overseeing budgeting and forecasting activities for agency profitability.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
Military Police Team Leader
United States Army National Guard
Jackson, MO
02.2014 - 02.2020
- Led team in operational security measures during training exercises and real-world deployments.
- Coordinated patrols and investigations to maintain safety and enforce laws within military jurisdictions.
- Trained personnel on tactical response procedures, enhancing readiness and effectiveness in high-pressure situations.
- Developed standard operating procedures for incident reporting, improving documentation consistency across units.
- Conducted threat assessments and risk analysis to inform strategic planning for mission success.
- Mentored junior soldiers, fostering professional development and ensuring adherence to military standards.
- Implemented conflict resolution strategies, effectively managing disputes among personnel and civilians alike.
- Coordinated successful responses to natural disasters or civil unrest as part of a larger crisis-management plan ensuring minimal disruption to base operations.
Education
Associate of Science - General Studies
Three Rivers University
Poplar Bluff, MO05.2014
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Positive and upbeat
- Account management
- Rapport and relationship building
Timeline
Insurance Agency Owner
American Family Insurance
10.2022 - Current
Military Police Team Leader
United States Army National Guard
02.2014 - 02.2020
Sales Manager
State Farm
Associate of Science - General Studies
Three Rivers University