Austin Dewitt
Cedar Rapids,IA
Summary
Successful flight attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Unifi Aviation
Cedar Rapids, Iowa
01.2025 - Current
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Evaluated employee job performance and motivated staff to improve productivity.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Cross Utilized Agent
United Ground Express
South Bend, IN
10.2024 - 01.2025
- Provided support with ticketing and boarding issues, as well as flight changes and cancellations.
- Assisted customers in the check-in process, ensuring their flights were properly booked.
- Ensured compliance with safety procedures during aircraft loading and unloading operations.
Flight Attendant
Frontier Airlines
Denver, Colorado
04.2024 - 09.2024
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol at all times.
Store Manager
Dollar General
Hamilton, IN
01.2024 - 03.2024
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Flight Attendant
Republic Airways
Indianapolis, Indiana
10.2022 - 12.2023
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
Customer Service/Ramp Supervisor
Unifi Aviation
Atlanta, Georgia
10.2021 - 10.2022
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Connected electrical power units and service hoses to aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Conducted daily inspections of equipment, vehicles and personnel to ensure compliance with company policies.
- Developed and implemented safety protocols to ensure safe operations of ramp activities.
Education
High School Diploma -
Hamilton Community High School
Hamilton, IN06-2020
Skills
- Regulatory Compliance
- Emergency Care
- Flight safety
- Emergency Response
- First Aid
- Passenger support
Timeline
Customer Service Supervisor
Unifi Aviation
01.2025 - Current
Cross Utilized Agent
United Ground Express
10.2024 - 01.2025
Flight Attendant
Frontier Airlines
04.2024 - 09.2024
Store Manager
Dollar General
01.2024 - 03.2024
Flight Attendant
Republic Airways
10.2022 - 12.2023
Customer Service/Ramp Supervisor
Unifi Aviation
10.2021 - 10.2022
High School Diploma -
Hamilton Community High School