Austin Dillard
Springfield,MO
Summary
I am a very committed and professional service advisor along with experience as a general manager; I have proven the ability to effectively manage customer inquiries, handle extended warranty phone call claims, maintaining effective labor rates and gross profit margins, I provide accurate and truthful advice to ensure customer satisfaction and above all; I treat my customers how I would want to be treated. I work with my team effectively to ensure the best results for the business and the customer. I have excellent communication and problem-solving skills that insure the best possible service you can get in the automotive industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
US Automotive
Ozark
01.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Maintained effective labor rate percentages; set monthly goals; exceed sales expectations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Midas
Springfield, MO
09.2023 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Maintained labor rates, price shopping, labor ops, spreadsheets.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Automotive Service Advisor
Corwin Chrysler Dodge Jeep RAM
Springfield, MO
01.2022 - 10.2023
- Offered friendly and efficient service to customers, handled challenging situations, have dealt with numerous extended warranty companies on a daily basis to help get the customer their vehicle as fast as possible.
- Answered questions and provide knowledgeable information to my customers.
- Maintained high customer satisfaction standards to meet or exceed high csi scores.
- Informed customers of service, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Youngblood Nissan
Springfield, MO
03.2020 - 01.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information to my customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Technician
OAKLEY AUTO WORLD
Branson, MO
02.2018 - 01.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Automotive Technician
MCLARTY DANIEL BUICK GMC
Bentonville, AR
05.2015 - 11.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
AST - Automotive Technology
NWTI
Springdale, AR2018
AST - Automotive Service Technology
NASHVILLE AUTO DIESEL COLLEGE
Nashville, TN08.2012
Skills
- CDK
- X-Time
- Dealertrack
- Auto Integrate Tier 1
- Microsoft Teams
- Excel Report Management
- Excel Data Entry
- P&L Management
- Dropbox
- Contract Negotiations
- Business Administration
- Schedule Management
- Customer Retention
- Customer Relationship Management
- Expense Control
- Operations Oversight
- Staff Supervision
- Payroll
- Performance Improvements
- Facility Management
- Team Player
- Effective leader
Certification
AST DEGREE
Timeline
General Manager
US Automotive
01.2024 - Current
General Manager
Midas
09.2023 - 12.2023
Automotive Service Advisor
Corwin Chrysler Dodge Jeep RAM
01.2022 - 10.2023
Automotive Service Advisor
Youngblood Nissan
03.2020 - 01.2022
Automotive Technician
OAKLEY AUTO WORLD
02.2018 - 01.2020
Automotive Technician
MCLARTY DANIEL BUICK GMC
05.2015 - 11.2017
AST - Automotive Technology
NWTI
AST - Automotive Service Technology
NASHVILLE AUTO DIESEL COLLEGE