Austin Duffney
Alpharetta,GA
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
11
11
years of professional experience
Work History
Office Manager
UNIQUE CONSTRUCTION
11.2025 - Current
- Detail-oriented Office Manager experience in the construction industry overseeing administrative operations, payroll processing, job cost tracking, and contract management. Experienced in managing weekly payroll for field and office staff, including certified payroll reporting for public works projects. Strong knowledge of compliance requirements, subcontractor documentation, and construction accounting procedures.
- Weekly & Bi-Weekly Payroll Processing
- Answered and directed 30+ daily phone calls from clients and subcontractors
- Certified Payroll (Prevailing Wage Projects)
- Multi-State Payroll Compliance
- Timekeeping & Labor Cost Allocation
- Job Cost Tracking
- Accounts Payable & Receivable
- Contract & Change Order Administration
- Vendor & Subcontractor Management
- QuickBooks, Procore, Microsoft Excel
Human Resources Specialist
New York State Department of Civil Service
01.2023 - 11.2025
- Plan, coordinate, direct, manage, and support a wide variety of administrative activities associated with employee benefit programs regarding New York State Health Insurance Plans. Establish, explain (in various written and verbal formats), and apply eligibility requirements and the details of each benefit plan. Trained and onboarded employees. Interviewed new candidates for employment.
Principal Employment security clerk
New York State Department of Labor
09.2021 - 01.2023
- Supervise, train, monitor, motivate and track all day to day and month to month activities of 10-15 Senior ES Clerks. Evaluate and document staff performance and ensure the smooth running of the unit. Provide fast, efficient, accurate and precise information to customers and staff while ensuring exceptional customer service and staff support. Schedule work assignments to ensure mandated timeliness requirements are met.
Call Center Representative
Resource Marketing Corporation
01.2015 - 03.2021
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities. Ability to thrive in a fastpaced work environment while efficiently handling a high volume of calls from customers. Ability to troubleshoot and problem solve while remaining patient and respectful with customers. Operate a variety of software applications to provide explanations on accounts.
Education
Human Resource Management (Bachelor of Science) - Human Resources Management
SUNY Empire State College
Saratoga Springs, NY01-2023
Skills
- Microsoft Excel
- Technical issue resolution
- Labor law expertise
- Microsoft Word
- Management
- Effective communication
- Microsoft Office
- Sales
- Payroll processing
- Human resources expertise
- Software Troubleshooting
- Operating Systems
- Conducting interviews
- Customer service
- Computer literacy
- Effective organizational skills
- Payroll processing
Additional Information
- Exceptional Customer Service.
- Efficient and Organized
- Adept in Multi-Tasking
- Able to understand complex verbal and written instructions
- Comfortable working independently or as part of a team
- Proficient with email, internet and all Microsoft applications
Timeline
Office Manager
UNIQUE CONSTRUCTION
11.2025 - Current
Human Resources Specialist
New York State Department of Civil Service
01.2023 - 11.2025
Principal Employment security clerk
New York State Department of Labor
09.2021 - 01.2023
Call Center Representative
Resource Marketing Corporation
01.2015 - 03.2021
Human Resource Management (Bachelor of Science) - Human Resources Management
SUNY Empire State College