AUSTIN EDWARDS
Conroe
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Specialist
Verizon Wireless
The Woodlands
09.2024 - Current
- Assisted customers with technical, billing, and account issues, ensuring clear solutions
- Trained and onboarded new team members for smooth daily operations
- Managed multiple customer needs simultaneously with professionalism
- Guided customers through device setup, troubleshooting, and service options
- Documented interactions and feedback to support team knowledge
- Oversaw inventory and operational tasks, keeping products stocked and organized
Route Sales Representative
Schwan's Home Delivery
Conroe
01.2021 - 06.2023
- Developing customer relationships for long-lasting service.
- Driving sales goals and expectations through promotion of featured and discounted products.
- Managing and daily inspection of company vehicles to ensure drivability.
- Safe operation of company vehicle including maintaining zero accidents and zero injuries.
- Acquisition of new customer growth and customer retention.
- Developing and maintaining client relationships and communication.
Mobile Sales Advisor
Best Buy Stores LP
Humble
08.2014 - 11.2020
- Deep knowledge & understanding of various providers' service plans & devices
- Team building & peer accountability
- Developed new advisors
- Dialogued with clients to best understand how to fulfill their needs
- Engaged team performance & revenue
- Communicated with cellular provider's support channels
- Basic mobile device software troubleshooting
- Efficient with increasing attach rate for accessories and insurance options
Education
Diploma -
Whitmer High School
Toledo, OH 08.2009 - 01/2013
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MI 05.2013 -
Skills
Customer Service Excellence
Sales & Upselling
Technical Troubleshooting
Inventory Management
Team Training & Mentorship
Client Relationship Development
Communication & Active Listening
Workflow & Process Optimization
Problem-Solving & Critical Thinking
References
AVAILABLE UPON REQUEST
Timeline
Retail Sales Specialist
Verizon Wireless
09.2024 - Current
Route Sales Representative
Schwan's Home Delivery
01.2021 - 06.2023
Mobile Sales Advisor
Best Buy Stores LP
08.2014 - 11.2020
Some College (No Degree) -
Eastern Michigan University
05.2013 -
Diploma -
Whitmer High School
08.2009 - 01/2013