Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Donovan

Westerville

Summary

Dynamic sales professional with 15+ years of experience in customer service, notably at REI. Proven track record in driving sales and enhancing customer loyalty through exceptional service and extensive product knowledge. Skilled in training teams and managing inventory, while building strong relationships with clients.

Overview

15
15
years of professional experience

Work History

Retail Sales Specialist

REI
Columbus
04.2018 - Current
  • Greeted customers, answered questions and provided assistance with purchasing decisions.
  • Streamlined truck processing for enhanced efficiency.
  • adjusted swiftly to dynamic work conditions.
  • Provided training support for new employees on sales techniques and operational procedures.
  • Oversaw annual inventory management on multiple occasions.

Sales Representative

Cavalier Distributing
Columbus
04.2015 - 10.2017
  • Available 24/7 for customer questions and concerns.
  • Perform comprehensive market research on products and local businesses.
  • Conduct staff trainings at key and struggling accounts.
  • Maintain a weekly appointment schedule with existing and new accounts.
  • Weekly calls on both warm and cold customers to get a foot in the door.
  • Keep up to date with current craft beer trends to better service accounts needs.

Beer and Wine Sales Associate

Lucky’s Market
Columbus
08.2014 - 04.2015
  • Drove top line beer sales with extensive product knowledge.
  • Grew customer loyalty by providing exceptional customer service.
  • Monitor inventory on a weekly basis to prepare for upcoming orders.
  • Host weekly beer tastings to help push product as well as educate consumers.
  • Build attention grabbing displays to help drive sales.

Merchandising Manager

Green Circle Growers
Oberlin
10.2010 - 06.2014
  • Managed the live goods merchandising team for 30-70 Wal-Mart garden centers.
  • Responsible for hiring and training up to 35 merchandisers.
  • Effectively communicate sales and goals to store management to get their buy in on merchandising directives.
  • Focused on team building training to successfully implement a new merchandising program from the ground up.

Education

Graduated -

Shawnee High School
Springfield, OH
01.2014

Continuing education -

Columbus State Community College
Columbus, OH

Skills

  • Customer service excellence
  • Relationship building
  • Inventory management
  • Employee training
  • Product expertise
  • Communication skills
  • Time management
  • Process improvement

Timeline

Retail Sales Specialist

REI
04.2018 - Current

Sales Representative

Cavalier Distributing
04.2015 - 10.2017

Beer and Wine Sales Associate

Lucky’s Market
08.2014 - 04.2015

Merchandising Manager

Green Circle Growers
10.2010 - 06.2014

Graduated -

Shawnee High School

Continuing education -

Columbus State Community College

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